Background: The lack of effective communication can lead to misunderstanding, poor performance,
interpersonal conflict, ineffective program development, medical mistakes, and many other
undesirable outcomes. This study aimed to assess awareness of nurses' working in health centers
and health offices regarding communication skills. Research design: A descriptive research design
was utilized to conduct this study. Setting: The study was conducted in all health centers and health
offices in Benha City. Sampling: Convenient sample was used in study which included all the
nurses' work at health centers and health offices in Benha City, the total number of nurses were 124
nurses. Tools: Three tools were used in this study: I- A structured interviewing questionnaire to
assess nurses' socio- demographic characteristics, nurses' knowledge regarding communication skills
and factors affecting nurses' skills regarding communication. II-The second tool: Likert scale to
assess nurses' attitude regarding communication skills III-The third tool: Observational checklist to
assess skills of nurses regarding communication. Results: More than two fifths of studied nursing
aged 45 years or more with the mean age 41.97±9.88 years, more than two thirds of nurses had good
knowledge about communication skills, the most factors highly affected communication skills were
physiological factors of internal confusion, factors enhancing in communication and the principles to
overcome communication barrier, more than three quarters of studied nurses had positive attitude
toward personal communication and had satisfactory skills about communication. Conclusion: There
was a statistically significant relation between nurses' total knowledge with their socio- demographic
characteristics regarding their marital status and work setting, there was a statistically significant
relation between nurses' total skills score and their socio- demographic characteristics regarding their
marital status. There were highly positive correlation between total knowledge with total factors of
studied nurses and there was no a statistically relation with total skills and total attitude.
Recommendation: Develop and implement health educational program for nurses at health centers
and health offices to improve nurses' knowledge and practice regarding communication skills and
booklets should be available and distributed in all health care centers to all nurses about the
communication and ways to over comes the barriers faced