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Impact of Electronic Word of Mouth on Purchase Intention: Mediating Role of Brand Image and Brand Trust of Tourist Destinations and Hospitality Establishments in Egypt

Article

Last updated: 27 Dec 2024

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Abstract

Electronic word of mouth (e-WOM) through social media networks has grown significantly in relevance to the purchase intention (PI) of tourist destinations and hospitality establishments. Now, tourists can share their opinions and experiences of various brands with other potential customers, this will facilitate their decision-making. This study aims to determine the impact of E-WOM on purchase intention (PI) of tourist destinations and hospitality establishments, and to investigate the mediating roles of brand image and brand trust in the relationship between e-WOM and PI. A quantitative approach was applied. The targeted population was the foreign tourists in Egypt. A questionnaire was used to collect the primary data, which was distributed in Hurghada, Sharm El Sheikh, Luxor, and Aswan from July to September 2022. A total of 750 forms were distributed, but only 682 questionnaires were returned. SPSS, V. 24 and AMOS, V. 24 were used. The findings indicate that there is a significant and positive impact of E-WOM on PI, brand image (BI), and brand trust (BT). The results showed that BT and BI played a significant mediating effect between e-WOM and PI of tourist destinations and hospitality services in Egypt. Therefore, the study presents a few recommendations for tourist destinations and hospitality establishment managers to take into account the importance of the positive relationship and the significant impact of WOM on PI. They must develop policies and procedures to deal with the dimensions of e-WOM and PI of tourist destinations, tourism and hospitality establishments.

DOI

10.21608/mjthr.2022.170036.1070

Keywords

E-WOM, Purchase Intention, brand image, brand trust, Egypt

Authors

First Name

Mohamed

Last Name

Ezzat

MiddleName

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Affiliation

Associate professor of Tourism Studies Department Faculty of Tourism and Hotels Minia University

Email

mohamed.ezzt@mu.edu.eg

City

-

Orcid

-

First Name

muhammad

Last Name

Abd Elsalam

MiddleName

Abd Elmonem Ebraheem

Affiliation

Hotel department, Faculty of Tourism and Hotels , Minia University

Email

mohamedmonem86@yahoo.com

City

-

Orcid

-

Volume

14

Article Issue

3

Related Issue

37066

Issue Date

2022-12-01

Receive Date

2022-10-21

Publish Date

2022-12-01

Page Start

153

Page End

173

Print ISSN

2357-0652

Online ISSN

2735-4741

Link

https://mjthr.journals.ekb.eg/article_269683.html

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https://mjthr.journals.ekb.eg/service?article_code=269683

Order

269,683

Type

Original Article

Type Code

1,533

Publication Type

Journal

Publication Title

Minia Journal of Tourism and Hospitality Research MJTHR

Publication Link

https://mjthr.journals.ekb.eg/

MainTitle

Impact of Electronic Word of Mouth on Purchase Intention: Mediating Role of Brand Image and Brand Trust of Tourist Destinations and Hospitality Establishments in Egypt

Details

Type

Article

Created At

23 Jan 2023