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235258

Analyzing Electronic Word-of-Mouth in Egyptian Tourism Authority Account on Social Networks

Article

Last updated: 27 Dec 2024

Subjects

-

Tags

E-Marketing in tourism and hospitality

Abstract

Viral marketing expresses passing marketing messages through social networks and the use of the Internet as a common means of spreading information at high speed. On the other hand, the image expresses the impressions and opinions that tourists have about the tourist destination. This study attempts to evaluate the impact of viral marketing on the image of Egyptian tourist destinations on ETA accounts on social networks (Facebook and YouTube). It used content analysis using a new checklist that included (3) main attributes composed of (13) sub attributes divided into positive and negative categories. Content Analysis was implemented to gather the primary data from the sample of study from April 1st to September 30th, 2021. After the data was collected, the number of valid comments, collected from 390 posts on Facebook with 8707 comments, was 482. Furthermore, the number of valid comments, collected from 28 videos on YouTube with 324 comments, was 219. The main result is that viral marketing via social networks (Facebook and YouTube) has a significant impact on creating a positive image of Egyptian tourist destinations. Results showed that Egypt has a high positive image rate with a 96.7% versus a 3.3% negative image rate on Facebook. Moreover, on YouTube, it has a high positive image rate, with a 98.2% versus a 1.8% negative image rate. Finally, this study recommends that the Ministry of Tourism and the ETA draw attention to internal tourism in Egypt and prepare a suitable and effective electronic marketing plan to target international tourists.

DOI

10.21608/mjthr.2022.125688.1030

Keywords

Electronic Word of Mouth (EWOM), Destination Image, Social Networking Sites, Facebook - YouTube, Viral Marketing

Authors

First Name

Lamiaa

Last Name

Hassan

MiddleName

Mohammed

Affiliation

Faculty of Tourism and Hotels, Minia University

Email

lamiaatrraf@gmail.com

City

-

Orcid

-

First Name

Sabreen

Last Name

Abd Eljalil

MiddleName

G.

Affiliation

Faculty of Tourism and Hotels, Luxor University, Egypt

Email

sabreenjalil@fth.luxor.edu.eg

City

-

Orcid

-

First Name

Hala

Last Name

Ahmed Gomaa

MiddleName

-

Affiliation

Faculty of Tourism and Hotel Management, Helwan University, Egypt

Email

halaahmedgomaa@hotmail.com

City

-

Orcid

-

Volume

13

Article Issue

1

Related Issue

29712

Issue Date

2022-01-01

Receive Date

2022-03-06

Publish Date

2022-05-07

Page Start

113

Page End

129

Print ISSN

2357-0652

Online ISSN

2735-4741

Link

https://mjthr.journals.ekb.eg/article_235258.html

Detail API

https://mjthr.journals.ekb.eg/service?article_code=235258

Order

6

Type

Original Article

Type Code

1,533

Publication Type

Journal

Publication Title

Minia Journal of Tourism and Hospitality Research MJTHR

Publication Link

https://mjthr.journals.ekb.eg/

MainTitle

Analyzing Electronic Word-of-Mouth in Egyptian Tourism Authority Account on Social Networks

Details

Type

Article

Created At

23 Jan 2023