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Emotional Intelligence Role among Nurse Managers; Its Relation to Conflict Resolution Management

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Last updated: 04 Jan 2025

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Abstract

Nursing is an emotionally charged profession. The competence to manage emotions and interpersonal conflict effectively is essential for nurse managers. So, nurse managers need advanced skills to solve conflicts. The purpose of this study was to assess emotional intelligence role among nurse managers and its relation to conflict management resolution. The design of this study was a descriptive correlational research design. A simple random sample of 30 nursing managers and 281 staff nurses were selected to carry out this study. This study was conducted at Menoufia University Hospital at Shebin El – Kom Menoufia Governorate. Three Instruments were used for data gathering: Job conflict questionnaire, Rahim organizational conflict questionnaire and emotional intelligence questionnaire. The results of this study indicated that the main findings of this study revealed that the most common causes of conflict were related to scarcity of resources and over work load. The most common conflict management strategies that the nurse managers use were collaborating (14.3±1.9) and compromising strategy (16.5±3.7). Moreover, the total level of nurse managers' emotional intelligence was high as reported by their staff nurses. Also, there was a positive correlation between nurse mangers emotional intelligence role and their conflict management resolution. Conclusion; this study concluded that there was a positive correlation between nurse mangers emotional intelligence role and their conflict management strategies. This means that when the level of nurse mangers emotional intelligence was high their level of conflict management was high. Recommendation; Future researches are recommended to replicate the study on a larger sample size in different health care setting.

DOI

10.21608/menj.2018.121032

Keywords

Emotional intelligence- Conflict, Conflict management resolution

Authors

First Name

Shimaa

Last Name

Salem

MiddleName

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Affiliation

1B.Sc. In Nursing, 2

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City

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Orcid

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First Name

Sanaa

Last Name

Safan

MiddleName

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Affiliation

Assist Prof Nursing Administration, Faculty of Nursing, Menoufia University

Email

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City

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Orcid

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First Name

Rehab

Last Name

Nassar

MiddleName

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Affiliation

Lecturer Nursing Administration, Faculty of Nursing, Menoufia University

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City

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Volume

3

Article Issue

2

Related Issue

18141

Issue Date

2018-11-01

Receive Date

2018-11-01

Publish Date

2018-11-01

Page Start

73

Page End

86

Print ISSN

2735-3974

Online ISSN

2735-3982

Link

https://menj.journals.ekb.eg/article_121032.html

Detail API

https://menj.journals.ekb.eg/service?article_code=121032

Order

7

Type

Original Article

Type Code

1,480

Publication Type

Journal

Publication Title

Menoufia Nursing Journal

Publication Link

https://menj.journals.ekb.eg/

MainTitle

Emotional Intelligence Role among Nurse Managers; Its Relation to Conflict Resolution Management

Details

Type

Article

Created At

23 Jan 2023