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278649

إستراتيجية إدارة الموارد البشرية وعلاقتها بالصراع التنظيمى بالتطبيق على القطاع السياحى

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Last updated: 04 Jan 2025

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Abstract

The conflict within the organizations has become a major focus that must be taken care of and dealt with in an appropriate scientific manner, by following the various strategies for its management, and because the existence of conflict within the organization is an inevitable necessity, because all organizations are governed by a network of internal and external relationships that lead in one way or another to the existence of cases of Disagreements and contradictions that develop into a stage of conflict between members of the organization or the so-called organizational conflict, which requires management to possess the necessary behavioral skills to deal with conflicts and use multiple strategies to manage it. Therefore, this research aims to identify the reality of conflict management within the tourism sector organizations, where five-star hotels were counted. In Cairo, which numbered 29 hotels, in addition to a sample (10%) of 1241 Travel Agencies (category A), the study followed the descriptive analytical approach and used questionnaires to collect primary data to learn more about this phenomenon. These data were analyzed and the necessary statistical tests were conducted. In order to achieve the objectives of the study, as well as personal interviews with human resource managers in these organizations.

DOI

10.21608/mkaf.2022.278649

Keywords

إستراتيجية إدارة الموارد البشرية, الصراع التنظيمى, القطاع السياحى

Authors

First Name

عزة

Last Name

محمد سيد مسعود

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Affiliation

أستاذ الدراسات السياحية بالمعهد العالى للدراسات النوعية – مصر الجديدة وعميد المعهد المصرى العالى للسياحة مصر الجديدة

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First Name

هند

Last Name

سلطان إبراهيم سعيد

MiddleName

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Affiliation

مدرس الإدارة بشعبة نظم المعلومات الإدارية بالمعهد العالى للدراسات النوعية – مصر الجديدة

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Volume

12

Article Issue

2

Related Issue

38714

Issue Date

2022-12-01

Receive Date

2023-01-05

Publish Date

2022-12-01

Page Start

1

Page End

30

Print ISSN

2537-0510

Online ISSN

2537-0545

Link

https://mkaf.journals.ekb.eg/article_278649.html

Detail API

https://mkaf.journals.ekb.eg/service?article_code=278649

Order

278,649

Type

المقالة الأصلية

Type Code

1,446

Publication Type

Journal

Publication Title

مجلة کلية السياحة والفنادق. جامعة المنصورة

Publication Link

https://mkaf.journals.ekb.eg/

MainTitle

إستراتيجية إدارة الموارد البشرية وعلاقتها بالصراع التنظيمى بالتطبيق على القطاع السياحى

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Article

Created At

23 Jan 2023