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106906

ASSESSING THE QUALITY OF HOSPITALITY SERVICES IN TOURIST RESORTS (APPLIED ON SAFAGA CITY)

Article

Last updated: 26 Dec 2024

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Abstract

This study aims to assess the quality of hospitality services (accommodation services - food &beverage services –staff performance-recreationservices) in a sample of tourist resorts in Safaga City. To achieve this objective, questionnaire was developed and distributed on a random sample of guests in the investigated tourist resorts. A number of 450 forms were distributed and only 396 forms (88%) were valid to analysis.Results of the field study showed that there are many negatives that affect the quality of hospitality services (especially in food and beverages services and staff performance such as Staff uniform was not clean and did not have a good appearance and Staff did not handle guest complaints in a proper manner).

DOI

10.21608/mkaf.2017.106906

Keywords

Hospitality service quality, spa resorts

Authors

First Name

شيماء علي

Last Name

فوزي

MiddleName

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Affiliation

کلية السياحة والفنادق – جامعة المنصورة

Email

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City

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Orcid

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First Name

شريف جمال سعد

Last Name

سليمان

MiddleName

-

Affiliation

کلية السياحة والفنادق – جامعة المنصورة

Email

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City

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Orcid

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First Name

أحمد حسن

Last Name

متولي

MiddleName

-

Affiliation

کلية السياحة والفنادق – جامعة المنصورة

Email

-

City

-

Orcid

-

Volume

2

Article Issue

2

Related Issue

16158

Issue Date

2017-12-01

Receive Date

2017-09-06

Publish Date

2017-12-01

Page Start

61

Page End

73

Print ISSN

2537-0510

Online ISSN

2537-0545

Link

https://mkaf.journals.ekb.eg/article_106906.html

Detail API

https://mkaf.journals.ekb.eg/service?article_code=106906

Order

4

Type

المقالة الأصلية

Type Code

1,446

Publication Type

Journal

Publication Title

مجلة کلية السياحة والفنادق. جامعة المنصورة

Publication Link

https://mkaf.journals.ekb.eg/

MainTitle

ASSESSING THE QUALITY OF HOSPITALITY SERVICES IN TOURIST RESORTS (APPLIED ON SAFAGA CITY)

Details

Type

Article

Created At

23 Jan 2023