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193075

The Impact of Storytelling on the Intentions of Egyptian Restaurant Customers

Article

Last updated: 04 Jan 2025

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Tags

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Abstract

This research aims to examine the impact of storytelling on the intentions of Egyptian restaurant customers and examine how customers perceive storytelling at the restaurant. Restaurants use storytelling to emotionally connect with customers, highlight their strengths, preserve their great image, and reinforce their strengths while minimizing their weaknesses. For achieving the research aim, an electronic questionnaire was designed and distributed to a random sample of customers in Egyptian restaurants. Participants received information to examine the effects of storytelling and to evaluate their purchasing intentions towards restaurant stories using a five-point Likert scale, which 396 responses were received and valid to analyze by SPSS V.25. Results indicated that investigated customers have sufficient awareness of restaurant storytelling. With regard to analyze customers' intentions towards storytelling, the majority of customers are aware of storytelling concept and intend to go to a restaurant that uses this perspective, which the average of respondents' answers was agree in some statements. Based on the results, some recommendations have been proposed, "Training employees on how to use the marketing storytelling perspective" and also It is recommended that the restaurant management be hired in officials or marketing personnel who have sufficient experience with the concept of storytelling.
 

DOI

10.21608/kjao.2021.193075

Keywords

storytelling, consumer perception, and Behavior, Consumption Value, Purchasing Intention, Egyptian Restaurant

Authors

First Name

Mohammed Abd El-Fattah

Last Name

Zohry

MiddleName

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Affiliation

Associate Professor, Department of Hotel Studies Faculty of Tourism and Hotels - Mansoura University

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City

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Orcid

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First Name

Ahmed Saleh

Last Name

Saleh

MiddleName

-

Affiliation

Associate lecture, Department of Hotel Studies Faculty of Tourism and Hotels - Mansoura University

Email

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City

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Orcid

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First Name

Mohammed Alaa

Last Name

Ibrahim

MiddleName

-

Affiliation

Demonstrator, Department of Hotel Studies Faculty of Tourism and Hotels - Mansoura University

Email

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City

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Orcid

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First Name

Shaimaa Ali

Last Name

Fawzy

MiddleName

-

Affiliation

Associate lecture, Department of Hotel Studies Faculty of Tourism and Hotels - Mansoura University

Email

-

City

-

Orcid

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Volume

2

Article Issue

3

Related Issue

27519

Issue Date

2021-09-01

Receive Date

2021-09-06

Publish Date

2021-09-01

Page Start

159

Page End

194

Print ISSN

2735-3710

Online ISSN

2735-3729

Link

https://kjao.journals.ekb.eg/article_193075.html

Detail API

https://kjao.journals.ekb.eg/service?article_code=193075

Order

8

Type

المقالة الأصلية

Type Code

1,378

Publication Type

Journal

Publication Title

المجلة العربية لعلوم السياحة والضيافة والآثار

Publication Link

https://kjao.journals.ekb.eg/

MainTitle

The Impact of Storytelling on the Intentions of Egyptian Restaurant Customers

Details

Type

Article

Created At

23 Jan 2023