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133870

The Effect of ERP System Implementation on the Aspects of Service Quality: An empirical study on the Egyptian Telecommunications Sector

Article

Last updated: 26 Dec 2024

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Abstract

 The goal of this research is to explore the effect of the ERP system implementation on some aspects of service quality in the Egyptian telecommunications organizations. The results of the research implied that there is significant impact of ERP system implementation on some aspects of service quality model that include tangible aspects of service, reliability and assurance.

Authors

First Name

Salah Eldin

Last Name

Ismail

MiddleName

-

Affiliation

Faculty of Commerce, Helwan University

Email

-

City

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Orcid

-

First Name

Gharib

Last Name

Hashem

MiddleName

-

Affiliation

Faculty of Commerce , Helwan University

Email

-

City

-

Orcid

-

First Name

Ahmed

Last Name

Aboualam

MiddleName

-

Affiliation

Modern Academy for Computer Science and Management Technology

Email

-

City

-

Orcid

-

Volume

31

Article Issue

1

Related Issue

19601

Issue Date

2017-03-01

Receive Date

2020-12-30

Publish Date

2017-03-01

Page Start

551

Page End

588

Print ISSN

1110-2373

Online ISSN

2682-4876

Article File

SJRBS_Volume 31_Issue 1_Pages 551-588.pdf

PDF . 1.2MB

Link

https://sjrbs.journals.ekb.eg/article_133870.html

Detail API

https://sjrbs.journals.ekb.eg/service?article_code=133870

Order

23

Type

المقالة الأصلية

Type Code

1,324

Publication Type

Journal

Publication Title

المجلة العلمية للبحوث والدراسات التجارية

Publication Link

https://sjrbs.journals.ekb.eg/

MainTitle

The Effect of ERP System Implementation on the Aspects of Service Quality: An empirical study on the Egyptian Telecommunications Sector

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Article

Created At

23 Jan 2023