230769

ISO 10015 Adoption as a Driver for Better Employees’ Performance: Implications for Organizational Excellence in Egyptian Tourism and Hospitality industry

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Last updated: 04 Jan 2025

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Conceptual and empirical research that has a solid theoretical foundat…, archaeological, heritage, museum studies and guidance tourism area.

Abstract

Nowadays with the global competitive environment around the world is forcing the Tourism and Hospitality firms to search for new sustainable strategies to distinguish itself from its competitors. One of the core directions in this context is ISO 10015 that could improve and develop the employees' capabilities and enterprises'  to stay competitive. The main aim of this research is to investigate the extent of adopting international training standards (ISO10015) and its impact on organizational excellence through improving employees' performance in Egyptian resorts and tourism companies. Therefore, this research focuses on the following six stages analyzing performance problems, defining training needs, designing and planning training, providing for the training, evaluating training outcomes, monitoring and improving as primary motives for improving and guarantee employees' performance and organizational excellence. The research is based on a quantitative method to reach its aim. The range of this research is limited to all managers of human resources and training at five-star resorts and tourism agencies (Category A) in Hurghada City in Egypt which accounted to 23 hotels and 63 tourism agencies according to (EHA, 2018) and (ETAA, 2018). Data collection was carried out during the period from October to December 2020. The research model that employd structural equation modeling was evaluated. This research finding revealed (1) the adoption of ISO 10015 training phases has a significant positive impact on improving employees' performance; (2) improved employees' performance also has a significant positive impact on organizational excellence. Therefore, human resources and training managers will have important insights on how to enhance develop and manage employees' performance thus achieving organizational excellence in the Egyptian tourism and hospitality sector by adopting ISO 10015 training. 

DOI

10.21608/ijaf.2021.230769

Keywords

ISO 10015, Employees’ Performance, Resorts, Tourism agencies, Hurghada, Egypt

Authors

First Name

El-Hussien

Last Name

Ali

MiddleName

-

Affiliation

Fayoum University, Faculty of Tourism and Hotels, Hotel Studies Departement

Email

hms04@fayoum.edu.eg

City

Fayoum

Orcid

-

First Name

Mohamed

Last Name

Ahmed

MiddleName

-

Affiliation

Faculty of Tourism and Hotels, Fayoum University, Egypt

Email

moa00@fayoum.edu.eg

City

Fayoum

Orcid

0000-0002-8909-0246

First Name

Maha

Last Name

Abdou

MiddleName

Yehia Kamel

Affiliation

Fayoum University, Faculty of Tourism and Hotels, Tourism Studies Departement

Email

myk11@fayoum.edu.eg

City

Fayoum

Orcid

-

Volume

7

Article Issue

1

Related Issue

32911

Issue Date

2021-04-01

Receive Date

2022-04-13

Publish Date

2021-04-01

Page Start

70

Page End

91

Print ISSN

2636-4255

Online ISSN

2636-4263

Link

https://ijaf.journals.ekb.eg/article_230769.html

Detail API

https://ijaf.journals.ekb.eg/service?article_code=230769

Order

4

Type

Original Article

Type Code

1,319

Publication Type

Journal

Publication Title

International Academic Journal Faculty of Tourism and Hotel Management

Publication Link

https://ijaf.journals.ekb.eg/

MainTitle

ISO 10015 Adoption as a Driver for Better Employees’ Performance: Implications for Organizational Excellence in Egyptian Tourism and Hospitality industry

Details

Type

Article

Created At

23 Jan 2023