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162183

The impact of service quality and e-Word of Mouth on the consumer purchase intention: The mediating role of e-trust: An empirical study on the Egyptian online transportation serv

Article

Last updated: 04 Jan 2025

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Abstract

The aim of this research is to analyze the effect of service quality, e-Word of Mouth and e-trust on purchase intention in Egyptian online transportation services sector. Moreover, the current research examines the mediating role for e-trust between service quality, e-word of mouth and purchase intention. Judgmental sampling technique is used, while the study survey results in 392 valid responses. Simple and multiple regression analysis are used for hypotheses testing. The research revealed that service quality had a significant impact on both purchase intention and e-word of mouth, while it has no significant impact on e-Trust. Also, e-word of mouth significantly affected both e-trust and purchase intention. Furthermore, e-Trust didn't mediate neither the relationship between service quality and purchase intention nor the relationship between e-Word of mouth and purchase intention. The current research offers a particular utility for online transportation management companies and for stakeholders. Knowing that online transportation is considered as an emerging industry, in which there are limited number of researches that explain consumer behavior toward this service. This research is considered as a step ahead toward understanding consumer behavior in online transportation business sector.

DOI

10.21608/caf.2020.162183

Keywords

– service quality, E-Trust, Purchase Intention, e-word of mouth, online transportation services

Authors

First Name

Alaa Abbas

Last Name

Ali

MiddleName

-

Affiliation

Faculty of Commerce, Alexandria University

Email

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City

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Orcid

-

Volume

40

Article Issue

3

Related Issue

23723

Issue Date

2020-09-01

Receive Date

2019-12-08

Publish Date

2020-09-01

Page Start

29

Page End

68

Print ISSN

1110-4716

Online ISSN

2682-4825

Link

https://caf.journals.ekb.eg/article_162183.html

Detail API

https://caf.journals.ekb.eg/service?article_code=162183

Order

9

Publication Type

Journal

Publication Title

التجارة والتمويل

Publication Link

https://caf.journals.ekb.eg/

MainTitle

The impact of service quality and e-Word of Mouth on the consumer purchase intention: The mediating role of e-trust: An empirical study on the Egyptian online transportation serv

Details

Type

Article

Created At

22 Jan 2023