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244353

Investigating Visitors’ Satisfaction Concerning the Quality of Services Provided in Egyptian Multi-Themed Parks

Article

Last updated: 25 Dec 2024

Subjects

-

Tags

• Travel &Tourism Management

Abstract

Theme park is one of the most important assets in tourism industry. To maintain its existence, one of the most important things is by considering customer satisfaction. Since service quality is regarded vital due to its close connection with customer satisfaction, this study aims to assess service quality standards in Egyptian Theme Parks in general and multi-Themed parks in particular, as well as visitors' satisfaction concerning the services provided by these parks. To achieve this aim, closed-ended questionnaire was directed to a sample of 653 of “Family park" visitors in different visiting days and times (weekends, midweek, and national vacations) to investigate their opinions concerning the quality of services provided in the park. The study concluded that Family Park fulfill a good level of service quality dimensions and visitors' satisfaction as well, during low and moderate visiting flows, but with high visiting flows service quality dimensions are affected negatively to be weak or absent causing low level of visitors' satisfaction. However, training employees to work efficiently under pressure and maintaining healthy working atmosphere could guarantee a constant distinguished service quality level.

DOI

10.21608/sis.2022.140749.1057

Keywords

Theme parks, Quality, visitors satisfaction, THEMEQUAL

Authors

First Name

Hossam

Last Name

Arafa

MiddleName

-

Affiliation

Tourism studies department, higher institute of hotels and tourism (EGOTH), Luxor, Egypt

Email

hossamarafa1977@gmail.com

City

cairo

Orcid

0000-0003-4030-428X

First Name

Ahmad

Last Name

Altobgy

MiddleName

Erfan

Affiliation

tourism studies department, higher institute of hotels and tourism (EGOTH), AL-Ismaileya, Egypt

Email

airfan1978@gmail.com

City

cairo

Orcid

-

Volume

4

Article Issue

2

Related Issue

35049

Issue Date

2022-06-01

Receive Date

2022-05-25

Publish Date

2022-06-01

Page Start

69

Page End

89

Print ISSN

2682-4329

Online ISSN

2735-3044

Link

https://sjs.journals.ekb.eg/article_244353.html

Detail API

https://sjs.journals.ekb.eg/service?article_code=244353

Order

4

Type

Original Research

Type Code

1,291

Publication Type

Journal

Publication Title

Journal of Tourism, Hotels and Heritage

Publication Link

https://sjs.journals.ekb.eg/

MainTitle

Investigating Visitors’ Satisfaction Concerning the Quality of Services Provided in Egyptian Multi-Themed Parks

Details

Type

Article

Created At

22 Jan 2023