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247227

Patient satisfaction with use of telepsychiatry and perception of mental stigma in psychiatric clinic

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Last updated: 04 Jan 2025

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Abstract

Patient satisfaction is a crucial and frequently used parameter for assessing the standard of medical service. The COVID-19 epidemic forces the health systems to quickly adapt and find ways to deliver their customary offline services using online resources. Telepsychiatry enables psychiatrists to care for more patients in the far places. Where both the psychiatrists and their patients were able to connect, run through psycho diagnostics, and even recommend (pharmacology and psychotherapy) treatment. Aim: We aimed to assess patient level of satisfaction with use of telepsychiatry and their felt stigma in psychiatric clinic. Design: The descriptive correlational design was used. Setting: carried out at private health care center and private clinic that provide care through telepsychiatry using Chezlong, and Nabd Tech application. Tools: The study data was collected by using the following two tools: Tool I: Standardized Stigma Scale, Tool II: Patient Satisfaction Questionnaire Short Form (PSQ-18). Result: The main results revealed that more than half of the individuals that were investigated, were satisfied with tele psychiatry, most of them had great stigma level, also, there was not a statistically significant correlation between stigma and satisfaction with tele psychiatry. Conclusion: the majority of the studied patients were satisfied with the accessibility of using telepsychiatry and there was no statistically significant correlation between patients' satisfaction with using tele psychiatry and their perception of mental stigma. Recommendations: we offered recommendations for health IT policy makers, developers, and researchers to sustain the continuity of telehealth activities beyond the COVID-19 pandemic and enable the wide adoption and use of telehealth services.

DOI

10.21608/ejnsr.2022.247227

Keywords

Telepsychiatry, patient satisfaction, Stigma, Psychiatric Clinic

Authors

First Name

Eslam

Last Name

Mohamed Gado

MiddleName

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Affiliation

Lecturer of Psychiatric and Mental Health Nursing, Faculty of Nursing, Tanta University, Egypt

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First Name

Amina

Last Name

Ahmed Wahba El salamony

MiddleName

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Affiliation

Lecturer of psychiatric Nursing and mental health Faculty of Nursing / Kafr-Elsheikh University, Egypt

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Orcid

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First Name

Marwa

Last Name

Abdelfatah Ahmed Zewiel

MiddleName

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Affiliation

Lecturer of Psychiatric and Mental Health Nursing, Faculty of Nursing, Tanta University, Egypt

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Volume

3

Article Issue

1

Related Issue

35350

Issue Date

2022-07-01

Receive Date

2022-05-29

Publish Date

2022-07-01

Page Start

470

Page End

483

Print ISSN

2682-4574

Online ISSN

2682-4574

Link

https://ejnsr.journals.ekb.eg/article_247227.html

Detail API

https://ejnsr.journals.ekb.eg/service?article_code=247227

Order

27

Type

Original Article

Type Code

1,241

Publication Type

Journal

Publication Title

International Egyptian Journal of Nursing Sciences and Research

Publication Link

https://ejnsr.journals.ekb.eg/

MainTitle

Patient satisfaction with use of telepsychiatry and perception of mental stigma in psychiatric clinic

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Article

Created At

22 Jan 2023