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212460

Effect of Stress level and Burnout on Quality of Care and Patients Satisfaction among Critical Care Nurses.

Article

Last updated: 04 Jan 2025

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Tags

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Abstract

Background: Nurses are exposed to various stressors from physical, psychological, and social working environments; nursing has been considered as a risk profession for burnout due to this stressor. Aim: This study was performed to explore the effect of nurses' burnout and stress levels on the quality of nursing care and patient satisfaction. Methods & Materials: The study was a descriptive cross-sectional hospital based. A total of 117 nurses and 94 patients from critical care units in three governmental public hospitals in Wad Medani city, Sudan, were enrolled. Results: The level of nurses' stress was low among 97.4 % of respondents and moderate among 2.6 %. Regarding the relationship between nursing stress level and job burnout; the study found a significant effect of stress on emotional exhaustion was moderate, mean (SD) 23.34 (10.6) and low personal accomplishment 37.27 (9.4). Stress has a positive statistical effect on emotional exhaustion and depersonalization; while depersonalization and death / dying stressors have negative statistical effects on the quality of care that perceived by nurses. The overall regression of the negative effect of depersonalization and death / dying stressors on the quality of care that perceived by nurses was F=5.690, p < 0.001 (R2=0.13).Conclusion: All nurses in critical care units were experiencing stress and burnout at the workplace, the study found a significant effect of work stress and burnout on quality of care. While no effect on the quality perceived by patients and their satisfaction level.

DOI

10.21608/ejnsr.2022.212460

Keywords

stress level, Burnout, Critical care, care quality, patient satisfaction, Nurses

Authors

First Name

Mohamed

Last Name

Alnaiem

MiddleName

Salih

Affiliation

Eradah Complex for Mental Health, Psychiatric Nursing Department, Riyadh, Saudi Arabia.

Email

mohamedsalih87@yahoo.com

City

-

Orcid

-

First Name

Azahir

Last Name

Mansour

MiddleName

Yousif

Affiliation

Shendi University, Faculty of Medicine, Shendi, Sudan.

Email

dean.med@ush.sd

City

-

Orcid

-

First Name

Mohamed

Last Name

Nemir

MiddleName

Jebrelddar

Affiliation

International University of Africa, Department of Community Health Nursing, Khartoum, Sudan.

Email

jebreldar@gmail.com

City

-

Orcid

-

First Name

Hammad

Last Name

Fadlalmola

MiddleName

Ali

Affiliation

KSA Salam street

Email

hazzminno345@gmail.com

City

Almadina

Orcid

0000-0002-5065-9626

First Name

Higazi Mohamed

Last Name

Awad

MiddleName

Ahmed

Affiliation

Karary University, High Nursing &amp; Health Technology College, Omdurman, Sudan.

Email

higazi124@yahoo.com

City

-

Orcid

-

Volume

2

Article Issue

2

Related Issue

29848

Issue Date

2022-01-01

Receive Date

2021-10-23

Publish Date

2022-01-03

Page Start

269

Page End

277

Print ISSN

2682-4574

Link

https://ejnsr.journals.ekb.eg/article_212460.html

Detail API

https://ejnsr.journals.ekb.eg/service?article_code=212460

Order

21

Type

Original Article

Type Code

1,241

Publication Type

Journal

Publication Title

International Egyptian Journal of Nursing Sciences and Research

Publication Link

https://ejnsr.journals.ekb.eg/

MainTitle

Effect of Stress level and Burnout on Quality of Care and Patients Satisfaction among Critical Care Nurses.

Details

Type

Article

Created At

22 Jan 2023