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90202

Antenatal Health Care Services and Degree of Clients’ Satisfaction in Sharkia Governorate, Egypt

Article

Last updated: 25 Dec 2024

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Abstract

Background: client's satisfaction is a measure of the extent to which clients are trustworthy with the health care which they received. Pregnant women's satisfaction is considered a performance indicator in antenatal care (ANC) quality evaluation. Objectives: To assess clients' satisfaction regarding antenatal health care services provided at the primary health care level in Sharkia governorates, Egypt. Methods: a cross-sectional study was conducted on 765 pregnant women. Through a multistage cluster sampling technique, four health facilities were selected to represent Sharkia governorate. Participants' data regarding socio-demographic characteristics, numbers of their antenatal visits and questions to assess the satisfaction about the quality of antenatal care were collected via semi-structured questionnaire. Results: The study revealed that out of the total participants, overall satisfied with ANC services were 288 (37.6%). The most common specific component of ANC that had good-satisfaction by the respondents was tetanus vaccine availability (100%). Shortage of referral requirements were the commonest causes of dissatisfaction. Clients who were urban residents, who had middle & high social class and who have ≥2 previous antenatal care visits were more likely to have the satisfaction in ANC services. Conclusion:  The results of the study reflect multiple pitfalls in the different components of the ANC services, so special attention must be given for increasing resources to improve the quality of ANC services in the governorate. 

DOI

10.21608/efmj.2020.90202

Keywords

prevalence, risk factors, varicose veins, Women

Authors

First Name

Yasmin

Last Name

H. Hussein

MiddleName

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Affiliation

Department of Family Medicine, Faculty of Medicine, Zagazig University, Egypt

Email

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City

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Orcid

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First Name

Hanaa

Last Name

S. Said

MiddleName

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Affiliation

Department of Family Medicine, Faculty of Medicine, Zagazig University, Egypt

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City

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Orcid

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Volume

4

Article Issue

1

Related Issue

13566

Issue Date

2020-05-01

Receive Date

2020-05-17

Publish Date

2020-05-01

Page Start

77

Page End

94

Print ISSN

2356-9581

Online ISSN

2356-959X

Link

https://efmj.journals.ekb.eg/article_90202.html

Detail API

https://efmj.journals.ekb.eg/service?article_code=90202

Order

6

Type

Original Article

Type Code

1,063

Publication Type

Journal

Publication Title

The Egyptian Family Medicine Journal

Publication Link

https://efmj.journals.ekb.eg/

MainTitle

Antenatal Health Care Services and Degree of Clients’ Satisfaction in Sharkia Governorate, Egypt

Details

Type

Article

Created At

22 Jan 2023