249954

Assessment of Professional Communication Skills of Healthcare Professionals toward the Patients

Article

Last updated: 04 Jan 2025

Subjects

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Tags

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Abstract

Background: Effective communication is a skill needed by all healthcare professionals, but not all are naturally good at it. Aim: To assess communication skills of healthcare professionals toward their patients. Design: An exploratory mixed-method design was utilized for the current study. Setting: This study was conducted at three hospitals: one general hospital in Minia city and two university hospitals in Assuit city. Subjects: A total of 508 participants were included: 358 nurses, 100 doctors, and 50 patients. Study tool: Included three tools namely: personal data sheet, HP-CSS, and semi-structured interviews (SSIs). Results: Quantitative data indicated that nurses and physicians have high communication skills. Both have statistically significant differences in informative communication and sympathy dimensions. Nurses have high mean scores in overall HPC-SS than physicians. Degree of satisfaction patients perceived is divers between nurses and doctors. Besides the support of qualitative result to this data. Conclusion: Healthcare professionals have high communication skills, but nurses showed a difference from physicians, owing to practicing the skills in different departments. Recommendation: All health care professionals are requires training and practice about effective communication that should be based on the approach of patient-centered.

DOI

10.21608/asnj.2022.132940.1359

Keywords

communication skills, Professionals Healthcare & Patients

Authors

First Name

Eman

Last Name

Hossny

MiddleName

Kamel

Affiliation

Assistant Professor Nursing Administration Department, Faculty of Nursing, Assuit University, Egypt.

Email

kamel@aun.edu.eg

City

Assuit

Orcid

-

First Name

Shereen

Last Name

Gabra

MiddleName

Faiyez

Affiliation

Lecturer of Nursing Administration, Faculty of Nursing, ElMinia University, Egypt.

Email

shereenfaiyez@yahoo.com

City

El Minia

Orcid

-

First Name

Reda

Last Name

Hussien

MiddleName

Hassan

Affiliation

Lecturer of Nursing Administration, Faculty of Nursing, Assiut University, Egypt.

Email

hassan@aun.edu.eg

City

Assuit

Orcid

-

Volume

10

Article Issue

30

Related Issue

33272

Issue Date

2022-05-01

Receive Date

2022-04-12

Publish Date

2022-05-01

Page Start

241

Page End

252

Print ISSN

2314-8845

Online ISSN

2682-3799

Link

https://asnj.journals.ekb.eg/article_249954.html

Detail API

https://asnj.journals.ekb.eg/service?article_code=249954

Order

22

Type

Original Research

Type Code

1,727

Publication Type

Journal

Publication Title

Assiut Scientific Nursing Journal

Publication Link

https://asnj.journals.ekb.eg/

MainTitle

Assessment of Professional Communication Skills of Healthcare Professionals toward the Patients

Details

Type

Article

Created At

22 Jan 2023