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59816

Patients’ Satisfaction With Nursing Care In Hemodialysis Units

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Last updated: 24 Dec 2024

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Abstract

Background: Patient satisfaction is a major goal of long term nursing care. Patient satisfaction is a subjective concept and is measured by the patients' perceptions, expectations and previous experiences with hospital personnel or the healthcare organization. It is an important indicator of the quality and efficiency of healthcare systems. Quality of care could be lost if patient expectations are not met. Regular assessment of hemodialysis patient satisfaction with nursing care is effective in increasing the quality of nursing care through identification of defects in nursing practices and implementation of necessary modifications. Objectives: the present study aimed to identify level of patients' satisfaction with nursing care in hemodialysis units. Settings: the study was carried out at the hemodialysis units of The Medical Research Institute Hospital (university hospital), Gamal Abd El Nasser Hospital (health insurance hospital), Sharq El Madina Hospital (governmental hospital) and El Shefaa Hospital (private hospital) in Alexandria, Egypt using a descriptive research design. Subjects: The study included 120 patients (30 from each hospital. Tool: one developed tool was used for data collection: "Hemodialysis patients' satisfaction with nursing care questionnaire sheet". Results: the majority (93.3%) of participants were dissatisfied with all aspects of nursing care at the selected settings. A statistical significant difference was found between the four selected settings about patients' satisfaction with introduced nursing care at hemodialysis units at the favor of private hospital. A statistical significant relation was found between level of education and patients' overall satisfaction with nursing care with p value equal (0.003*) as, 75% of satisfied patients were illiterate while, no patient with university education was satisfied. Conclusion: the majority of participants were dissatisfied with nursing care at hemodialysis units. Recommendation: Nurses should assess and identify the defects in nursing care, and carry out appropriate changes to improve the quality of nursing care and raise the patients' level of satisfaction.

DOI

10.21608/asnj.2015.59816

Keywords

patients, Satisfaction, Nursing Care & Hemodialysis

Authors

First Name

Emad

Last Name

Ali

MiddleName

Abd El Gawad

Affiliation

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Orcid

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First Name

Yousria

Last Name

Salem,

MiddleName

Mohamed

Affiliation

Emeritus ProfessorMedical Surgical Nursing, Faculty of Nursing, Alexandria University, Egypt.

Email

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City

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Orcid

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First Name

Maha

Last Name

Salem

MiddleName

Adel

Affiliation

Professor Medical Surgical Nursing, Faculty of Nursing, Alexandria University, Egypt.

Email

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City

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Orcid

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First Name

Wafaa Nor,

Last Name

Besely.

MiddleName

Ahmed

Affiliation

Lecturer, Medical Surgical Nursing, Faculty of Nursing, Alexandria University, Egypt.

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Orcid

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Volume

3

Article Issue

6

Related Issue

9068

Issue Date

2015-12-01

Receive Date

2019-11-17

Publish Date

2015-12-01

Page Start

145

Page End

166

Print ISSN

2314-8845

Online ISSN

2682-3799

Link

https://asnj.journals.ekb.eg/article_59816.html

Detail API

https://asnj.journals.ekb.eg/service?article_code=59816

Order

14

Type

Original Article

Type Code

1,040

Publication Type

Journal

Publication Title

Assiut Scientific Nursing Journal

Publication Link

https://asnj.journals.ekb.eg/

MainTitle

Patients’ Satisfaction With Nursing Care In Hemodialysis Units

Details

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Article

Created At

22 Jan 2023