Beta
58964

Perspective of Consumers and Providers Regarding Services Quality at Accredited and Non Accredited Primary Health Care Centers

Article

Last updated: 24 Dec 2024

Subjects

-

Tags

-

Abstract

Introduction: Assessment of the quality of care from the consumers and providers perspectives is a fundamental part of quality evaluation. Aim Measuring service quality from perspective of consumers and health care providers in accredited and non accredited primary health care centers at Sahel Seleem health district. Study design: A descriptive comparative. Setting: The study has been conducted in primary health care centers at Sahel Seleem health district. Subjects and Method: The study subjects consisted of two categories (640) consumers and (193) health care providers. The data collected through self- administered questionnaire which include socio demographic data and the service quality model (servperf) developed by (Cronin and Taylor, 1992) .Results: The highest mean scores of consumers perspectives in favor of non accredited centers except in tangibles dimension and health unit characteristic and the highest mean scores of providers perspectives in favor of non accredited centers except in health unit characteristic. Conclusions: There were statistical significant differences between the consumers and the health care providers perspectives in all dimensions except tangibles dimension. Recommendations: Raise consumers and services providers awareness about services quality in the primary health care centers.

DOI

10.21608/asnj.2018.58964

Keywords

Primary Health Care Centers, Service Quality& Servperf

Authors

First Name

Asmaa

Last Name

Ahmed

MiddleName

K.

Affiliation

Nursing management inspector at Shale Salem health district, Assuit, Egypt

Email

-

City

-

Orcid

-

First Name

Hala

Last Name

Yousef

MiddleName

R.

Affiliation

Professor of Nursing Administration Faculty of Nursing Assuit University, Egypt.

Email

-

City

-

Orcid

-

First Name

Sahar

Last Name

Morsy

MiddleName

M.

Affiliation

Professor of Nursing Administration Faculty of Nursing Assuit University, Egypt.

Email

-

City

-

Orcid

-

Volume

6

Article Issue

13

Related Issue

8969

Issue Date

2018-04-01

Receive Date

2019-11-14

Publish Date

2018-04-01

Page Start

74

Page End

82

Print ISSN

2314-8845

Online ISSN

2682-3799

Link

https://asnj.journals.ekb.eg/article_58964.html

Detail API

https://asnj.journals.ekb.eg/service?article_code=58964

Order

9

Type

Original Article

Type Code

1,040

Publication Type

Journal

Publication Title

Assiut Scientific Nursing Journal

Publication Link

https://asnj.journals.ekb.eg/

MainTitle

Perspective of Consumers and Providers Regarding Services Quality at Accredited and Non Accredited Primary Health Care Centers

Details

Type

Article

Created At

22 Jan 2023