276013

The Role of Total Quality Management in Improving the Job Performance of Employees: A Field Study

Article

Last updated: 04 Jan 2025

Subjects

-

Tags

-

Abstract

Information systems have become the basis for generating economic, social, and scientific wealth, as it is an integrated set of functions that provide the administration with information that contributes to making appropriate decisions to achieve the objectives of the organization. Total quality management is one of the most important and most widely used modern management concepts to develop work methods in its various fields.
The study aims to find out the impact of the application of total quality management information systems on improving the job performance of employees in Egyptian tourism companies. The study community consists of all employees of the Egyptian tourism companies category "A" and the study sample consists of a random sample of employees in the Egyptian tourism companies category "A" in the Governorate of Cairo, (350) individuals. The study used the descriptive approach by reviewing the theoretical aspect of the various basic concepts related to the subject of the study, and the analytical approach to the applied aspect through the use of the questionnaire form as a tool for collecting data for the study.
The results of the study concluded that there is a statistically significant relationship between the application of total quality management information systems and improving the job performance of employees in Egyptian tourism companies category" A", which is a positive relationship. The study recommended the necessity of providing training programs for employees of Egyptian tourism companies on the mechanisms of applying total quality and ways to enhance it.

DOI

10.21608/jaauth.2022.170026.1400

Keywords

Total Quality Management, Job Performance, tourism companies

Authors

First Name

Elsayed

Last Name

Mohamed Hassan

MiddleName

Abd Elraziq

Affiliation

مديرية القوى العاملة بكفرالشيخ

Email

dsayed14@yahoo.com

City

-

Orcid

-

First Name

Tamer

Last Name

ayad

MiddleName

-

Affiliation

Tourism Studied Department- Faculty of Tourism and Hotels -Suez Canal University

Email

tamerayad@yahoo.com

City

-

Orcid

-

First Name

Soad

Last Name

Omran

MiddleName

-

Affiliation

Tourism Studies Department - Faculty of Tourism and Hotels - Suez Canal University

Email

soadomran@suez.edu.eg

City

-

Orcid

-

Volume

23

Article Issue

2

Related Issue

37723

Issue Date

2022-12-01

Receive Date

2022-10-20

Publish Date

1999-12-01

Page Start

155

Page End

168

Print ISSN

1687-1863

Online ISSN

2682-4612

Link

https://jaauth.journals.ekb.eg/article_276013.html

Detail API

https://jaauth.journals.ekb.eg/service?article_code=276013

Order

276,013

Type

Original Article

Type Code

997

Publication Type

Journal

Publication Title

Journal of Association of Arab Universities for Tourism and Hospitality

Publication Link

https://jaauth.journals.ekb.eg/

MainTitle

The Role of Total Quality Management in Improving the Job Performance of Employees: A Field Study

Details

Type

Article

Created At

22 Jan 2023