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244756

Role of perceived value and perceived performance for the airline ticket reservation service provided to customer

Article

Last updated: 04 Jan 2025

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Abstract

The current research dealt with the topic of the role of perceived value and perceived performance for the airline ticket reservation service provided to the customer. The study, which states the first hypothesis, “there is a statistically significant effect of the dimensions of electronic airline ticket reservation services on the perceived value dimension," and the second hypothesis “there is a statistically significant effect of the dimensions of electronic airline ticket reservation services on the perceived performance dimension." The researcher distributed (300) survey form. The number of correct forms was (272) at a rate of (93%), on some airline customers, and the statistical program SPSS, Ver.26) was used to analyze the data of the field study. Through analyzing the forms, the researcher reached a set of results, the most important of which are: The perceived value has an impact on the customer's purchase decision for the airline ticket reservation service, and in light of the results, we recommend that attention should be paid to the level of performance that the customer realizes when obtaining the airline ticket reservation service against the cost paid by the customer to ensure customer satisfaction

DOI

10.21608/jaauth.2022.131533.1347

Keywords

The perceive value and impact on customer satisfaction about the airline, ticket reservation service

Authors

First Name

mona

Last Name

Hassan

MiddleName

mohamed

Affiliation

Higher Institute of Hotel and Tourism Studies in New Damietta

Email

monamohamed_pgs@tourism.suez.edu.eg

City

-

Orcid

-

Volume

22

Article Issue

3

Related Issue

34562

Issue Date

2022-06-01

Receive Date

2022-04-05

Publish Date

2022-06-01

Page Start

145

Page End

166

Print ISSN

1687-1863

Online ISSN

2682-4612

Link

https://jaauth.journals.ekb.eg/article_244756.html

Detail API

https://jaauth.journals.ekb.eg/service?article_code=244756

Order

7

Type

Original Article

Type Code

997

Publication Type

Journal

Publication Title

Journal of Association of Arab Universities for Tourism and Hospitality

Publication Link

https://jaauth.journals.ekb.eg/

MainTitle

Role of perceived value and perceived performance for the airline ticket reservation service provided to customer

Details

Type

Article

Created At

22 Jan 2023