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Evaluating The Digital Citizenship Level: An Applied Study on Hotel Employees in Alexandria

Article

Last updated: 04 Jan 2025

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Abstract

Information and communication technology has spread widely to cover all aspects of our lives which has led to the emergence of a new concept known as 'Digital Citizenship'. In general, this research paper aims to evaluate the levels of digital citizenship among a sample of employees in a number of four and five star hotels in Alexandria city. For the purposes of the study, the nine dimensions of digital citizenship that referred to by most of the previous literature were classified into three main groups. The first group, digital respect, includes digital access, digital etiquette and digital law. The second group, represented in digital education, includes digital communication, digital literacy and digital commerce. The third and final group, digital protection, focuses on digital rights and responsibilities, digital safety and security and digital health and wellness. The results indicated that there was no high level of digital protection among the research sample, despite the presence of a high level of digital respect and digital education among the research sample when using technology.

DOI

10.21608/jaauth.2021.103067.1258

Keywords

digital citizenship, Digital Respect, Digital Education, Digital Protection, Hospitality Industry

Authors

First Name

Mohamed

Last Name

Ghanem

MiddleName

Salah

Affiliation

The Higher Institute for Tourism, Hotels and Computer Sciences, El-Seyouf, Alexandria, Egypt.

Email

m.ghanem2008@gmail.com

City

ِAlexandria

Orcid

-

Volume

21

Article Issue

5

Related Issue

29521

Issue Date

2021-12-01

Receive Date

2021-10-27

Publish Date

2021-12-01

Page Start

193

Page End

217

Print ISSN

1687-1863

Online ISSN

2682-4612

Link

https://jaauth.journals.ekb.eg/article_210023.html

Detail API

https://jaauth.journals.ekb.eg/service?article_code=210023

Order

10

Type

Original Article

Type Code

997

Publication Type

Journal

Publication Title

Journal of Association of Arab Universities for Tourism and Hospitality

Publication Link

https://jaauth.journals.ekb.eg/

MainTitle

Evaluating The Digital Citizenship Level: An Applied Study on Hotel Employees in Alexandria

Details

Type

Article

Created At

22 Jan 2023