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190991

The Effect of Applying Ethical Training on the Performance of Salesmen: Applied to Some Egyptian Hotels

Article

Last updated: 04 Jan 2025

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Tags

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Abstract

The research aims to determine the impact of the application of ethical training programs on the sales performance of salesmen (quantitative performance; qualitative performance), while identifying the most important obstacles facing Egyptian hotels in implementing ethical training and its impact on the performance of salesmen. It was applied to a random sample of sales and training managers in five-star hotels in Sharm El-Sheikh and Cairo. The data was collected through a pre-prepared questionnaire as a tool to measure the relationship and influence between the research variables. The statistical analysis program "SPSS" version "26" was used to analyze the data and test the study hypotheses. Among the results of the study, there is a strong positive effect between the application of ethical training programs and the sales performance of salesmen. The results also showed that there are obstacles in Egyptian hotels that prevent the application of these training programs that negatively affect the performance of salesmen. Considering these results, the study recommended paying attention to an ethical training approach for building a positive image of the hotel, by building trust and credibility with current and potential customers.

DOI

10.21608/jaauth.2021.87258.1212

Keywords

Ethical Training, Quantitative Sales Performance, Qualitative Sales Performance, Codes of Ethics

Authors

First Name

Ali

Last Name

Shehata

MiddleName

-

Affiliation

Hotels Studies Department, Faculty of Tourism and Hotels, Suez Canal University, College of Business Administration, Shaqra University, KSA

Email

dr.ali.shehata@tourism.suez.edu.eg

City

ismailai

Orcid

0000-0002-8280-3418

Volume

20

Article Issue

4

Related Issue

25803

Issue Date

2021-06-01

Receive Date

2021-07-24

Publish Date

2021-06-01

Page Start

533

Page End

562

Print ISSN

1687-1863

Online ISSN

2682-4612

Link

https://jaauth.journals.ekb.eg/article_190991.html

Detail API

https://jaauth.journals.ekb.eg/service?article_code=190991

Order

21

Type

Original Article

Type Code

997

Publication Type

Journal

Publication Title

Journal of Association of Arab Universities for Tourism and Hospitality

Publication Link

https://jaauth.journals.ekb.eg/

MainTitle

The Effect of Applying Ethical Training on the Performance of Salesmen: Applied to Some Egyptian Hotels

Details

Type

Article

Created At

22 Jan 2023