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171152

The Importance of Crisis Management in Egyptian Hotels and Tourism in Dealing with the Emerging Coronavirus (COVID-19)

Article

Last updated: 24 Dec 2024

Subjects

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Tags

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Abstract

This paper aims are   to develop a meaningful procedures for crisis management so that the staff will be able to use it as a valuable tool for positive changes. 300 questionnaires were distributed to employees working in different jobs within different departments in investigated Egyptian hotels only 264 questionnaires were valid and ready to analyse by percentage 88%. The study was conducted from October 2020 till March 2021. The study found that there are significant differences between the employees' job position categories with regard to rules that hotel should find useful during a crisis. Moreover, Results showed that there is a significant correlation between the guests' most influential factor of crisis management in Egyptian hotels in dealing with the emerging Coronavirus (COVID-19); The influences of Rules that hotel should find useful during a crisis, extent do hotels support workers to avoid new Corona virus, and the tourism and hospitality leaders and organizations support in Egypt   on the benefits. On the other hand, the study assured that result indicated that there is need to avoid overlapping commands between policies and performance of the tourism and hospitality in Egypt; Multiple supervisory authorities for tourist and hospitality facilities in Egypt. Avoid Lack of clarity of vision of the crisis management committee and avoid conflicting decisions and ensure their implementation of the tourism and hospitality in Egypt.

DOI

10.21608/jaauth.2021.74278.1171

Keywords

Crisis Management, Coronavirus (COVID-19), Egyptian Hotels, tourism

Authors

First Name

Hany

Last Name

Kozmal

MiddleName

-

Affiliation

Associate prof and head department of hotel management the higher institute for tourism and hospitality management Egoth Luxor

Email

hany_atef2000@yahoo.com

City

Cairo

Orcid

-

First Name

Asmaa

Last Name

Abuzied

MiddleName

-

Affiliation

Environmental Studies & Research Institute, Natural Survey Resources Department, Sadat City University, Egypt.

Email

asmaaabdelatty@hotmail.com

City

-

Orcid

-

Volume

20

Article Issue

4

Related Issue

25803

Issue Date

2021-06-01

Receive Date

2021-04-27

Publish Date

2021-06-01

Page Start

337

Page End

369

Print ISSN

1687-1863

Online ISSN

2682-4612

Link

https://jaauth.journals.ekb.eg/article_171152.html

Detail API

https://jaauth.journals.ekb.eg/service?article_code=171152

Order

13

Type

Original Article

Type Code

997

Publication Type

Journal

Publication Title

Journal of Association of Arab Universities for Tourism and Hospitality

Publication Link

https://jaauth.journals.ekb.eg/

MainTitle

The Importance of Crisis Management in Egyptian Hotels and Tourism in Dealing with the Emerging Coronavirus (COVID-19)

Details

Type

Article

Created At

22 Jan 2023