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153653

The Impact of Internal Marketing on The Development of Employees’ Performance in The Egyptian Tourism Companies

Article

Last updated: 24 Dec 2024

Subjects

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Tags

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Abstract

The study aims to determine the impact of internal marketing practices (training - incentives and rewards - communication - empowerment - clarity of role) in developing the performance of workers in Egyptian tourism companies. The practical study was conducted on a random sample of employees of Egyptian tourism companies Category (A). a questionnaire was used to collect data, and the questionnaire was analyzed with the statistical program (SPSS V.22). The most important findings of the study are that internal marketing has a positive effect on employee performance. Finally, the study recommends that tourism companies pay attention to apply internal marketing in all its dimensions and evaluate employees' performance continuously by developing an effective evaluation system.

DOI

10.21608/jaauth.2021.52550.1110

Keywords

Internal marketing, employee satisfaction, Performance of employees

Authors

First Name

shaimaa

Last Name

saadeldin

MiddleName

-

Affiliation

Tourism Studies Department, Faculty of Tourism and Hotels, Suez Canal University.

Email

shaima.ibrahim@tourism.suez.edu.eg

City

ismailia

Orcid

-

First Name

Marwaa

Last Name

Abd el wahab

MiddleName

-

Affiliation

Tourism Studies Department, Faculty of Tourism and Hotels, Suez Canal University.

Email

maroo_ali2006@yahoo.co.uk

City

Ismailia

Orcid

-

First Name

Nevien

Last Name

Eid

MiddleName

-

Affiliation

Tourism Studies Department, Faculty of Tourism and Hotels, Suez Canal University.

Email

nevien_eid@tourism.suez.edu.eg

City

-

Orcid

-

Volume

20

Article Issue

2

Related Issue

23822

Issue Date

2021-06-01

Receive Date

2021-01-01

Publish Date

2021-06-01

Page Start

324

Page End

335

Print ISSN

1687-1863

Online ISSN

2682-4612

Link

https://jaauth.journals.ekb.eg/article_153653.html

Detail API

https://jaauth.journals.ekb.eg/service?article_code=153653

Order

73

Type

Original Article

Type Code

997

Publication Type

Journal

Publication Title

Journal of Association of Arab Universities for Tourism and Hospitality

Publication Link

https://jaauth.journals.ekb.eg/

MainTitle

The Impact of Internal Marketing on The Development of Employees’ Performance in The Egyptian Tourism Companies

Details

Type

Article

Created At

22 Jan 2023