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154229

Impact of Corporate Social Responsibility on Employee Organizational Citizenship Behavior in Egyptian Hotels

Article

Last updated: 24 Dec 2024

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Abstract

Corporate social responsibility (CSR) and Organizational Citizenship Behavior (OCB) are taken as an essential concern in managerial decisions. In the face of increasing international interest of CSR and OCB, this study aims to measure the impact of CSR on employee OCB in a sample of Egyptian Hotels. This study employs a self-administrated questionnaire as the collection instrument. The questionnaire consisted of four variables regarding CSR: philanthropic responsibility, ethical responsibility, legal responsibility, and economic responsibility; and five variables regarding OCB: Sportsmanship, Conscientiousness, Civic virtue, Altruism, and Courtesy. The total number of questionnaire forms distributed was 250, among of which 230 forms were completed and valid for analysis which represents 92% response rate. Descriptive analysis and correlation tests were adopted to test the proposed hypotheses using SPSS Version 25. The findings showed that there was a high positive correlation between ethical responsibility and civic virtue. Also, there was a high positive correlation between legal responsibility and conscientious. There was a high positive correlation between legal responsibility and civic virtue. The results also showed that there was a high positive correlation between legal responsibility and altruism. There was a high positive correlation between economic responsibility and sportsmanship as well as a high positive correlation between economic responsibility and conscientious. One of the key recommendations is hotel managers should prevent unethical behaviors in order to achieve organizational goals.

DOI

10.21608/jaauth.2021.58824.1122

Keywords

Corporate Social Responsibility (CSR), Organizational Citizenship Behavior (OCB), CSR variables

Authors

First Name

Sameh

Last Name

Soliman

MiddleName

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Affiliation

Faculty of Tourism and Hotel Management Helwan University

Email

mrsameh_fth@yahoo.com

City

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Orcid

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First Name

Sherif

Last Name

Saad

MiddleName

-

Affiliation

Hotel Management Studies, Faculty of Tourism and Hotel Studies, Mansoura University

Email

sherifsoliman28@yahoo.com

City

-

Orcid

0000-0002-0405-0449

Volume

20

Article Issue

1

Related Issue

21763

Issue Date

2021-06-01

Receive Date

2021-01-19

Publish Date

2021-06-01

Page Start

220

Page End

235

Print ISSN

1687-1863

Online ISSN

2682-4612

Link

https://jaauth.journals.ekb.eg/article_154229.html

Detail API

https://jaauth.journals.ekb.eg/service?article_code=154229

Order

12

Type

Original Article

Type Code

997

Publication Type

Journal

Publication Title

Journal of Association of Arab Universities for Tourism and Hospitality

Publication Link

https://jaauth.journals.ekb.eg/

MainTitle

Impact of Corporate Social Responsibility on Employee Organizational Citizenship Behavior in Egyptian Hotels

Details

Type

Article

Created At

22 Jan 2023