122897

Smart Technology Applications in Tourism and Hospitality Industry of The New Administrative Capital, Egypt.

Article

Last updated: 04 Jan 2025

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Abstract

Smart technology has become of great importance in the tourism sector at present, especially in light of the great developments in the field of information and communication technology and the use of artificial intelligence techniques in many fields, including the tourism field. This research focuses on the concept of Smart technology, its importance in tourism, and its applications in  the Tourism and Hospitality Industry. The new administrative capital in Egypt is chosen to conduct the research. The study examines two research questions: (1) What is the extent of smart technology applications in restaurants, the Capital International Airport, and the hotel? (2) What is the current use of artificial intelligence applications in restaurants, the Capital International Airport, and the hotel? The study aims to illustrate the types of smart technology applications; to identify the importance of using smart technology applications; to evaluate the current use of artificial intelligence applications; and to provide helpful recommendations based on the study findings. Surveys, the checklist form, and content analysis methods were used for gathering data. The results revealed that the hotel and the Capital International Airport don't offer new types of smart services to guests till now although they have good technology infrastructure. The study recommended the implementation of some smart services for travelers at airports such as applying smart apps that direct passengers to complete their airport formalities perfectly. Moreover, applications of smart restaurants and smart rooms in the hotels should also be implemented.

DOI

10.21608/jaauth.2020.47549.1085

Keywords

Smart technology, artificial intelligence, Administrative Capital

Authors

First Name

Ghada

Last Name

Abdelmoaty

MiddleName

Ali

Affiliation

High Institutefor Tourism, Hotels and Computer-Seyouf-Alexandria

Email

ghadaabdelmoaty@gmail.com

City

Alexandria

Orcid

0000-0003-2094-8774

First Name

Shimaa

Last Name

Soliman

MiddleName

Abo Elsoad Mohamed

Affiliation

اHigher Institute of Tourism& Hotel Management, El Seyouf, Alex., Egypt

Email

solimanshimaa247@gmail.com

City

ALEX-EGYPT

Orcid

-

Volume

19

Article Issue

2

Related Issue

18513

Issue Date

2020-12-01

Receive Date

2020-10-24

Publish Date

2020-12-01

Page Start

102

Page End

129

Print ISSN

1687-1863

Online ISSN

2682-4612

Link

https://jaauth.journals.ekb.eg/article_122897.html

Detail API

https://jaauth.journals.ekb.eg/service?article_code=122897

Order

5

Type

Original Article

Type Code

997

Publication Type

Journal

Publication Title

Journal of Association of Arab Universities for Tourism and Hospitality

Publication Link

https://jaauth.journals.ekb.eg/

MainTitle

Smart Technology Applications in Tourism and Hospitality Industry of The New Administrative Capital, Egypt.

Details

Type

Article

Created At

22 Jan 2023