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109877

Factors affecting quality culture in Al Ahsa’ Hotels

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Last updated: 24 Dec 2024

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Abstract

 Quality movement emerged as revolutionary approach and philosophy in management which continuously search for needs and requirements of customers and try to incorporate them in organization systems, policies and procedures on an ongoing basis. Therefore, many companies around the world adopt the techniques and principles of that momentum. However, there is a dearth of knowledge regarding requirements of such direction in developing countries such as Saudi Arabia.  The majority of research done in this area was conducted in different areas of the world, especially western countries. Little empirical research was done in developing countries that investigate the requirements to enhance the culture base for the quality to grow.  Accordingly, this study tries to tackle this issue by investigating the existence of seven requirements of Total quality management adoption in the hotel industry in Saudi Arabia. To achieve its objectives, the study utilized a survey among mangers in selected five star hotels in the eastern region in Saudi Arabia. Results revealed that quality awareness is high in the selected hotels. Moreover, there are high levels of top management commitment to quality and focus on satisfying customer needs of the services provided by the hotels. The results obtained from this study have implications for managers and researchers.

DOI

10.21608/jaauth.2020.40073.1063

Keywords

Hotel Industry, Total Quality Management, Quality Management, Service Sector, Hospitality management, Saudi Arabia

Authors

First Name

Khaled

Last Name

A. Al Falah

MiddleName

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Affiliation

Assistant Professor, Department of Management, School of Business, King Faisal University.

Email

kalfalah@kfu.edu.sa

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Orcid

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Volume

18

Article Issue

3

Related Issue

16016

Issue Date

2020-06-01

Receive Date

2019-05-21

Publish Date

2020-06-01

Page Start

210

Page End

223

Print ISSN

1687-1863

Online ISSN

2682-4612

Link

https://jaauth.journals.ekb.eg/article_109877.html

Detail API

https://jaauth.journals.ekb.eg/service?article_code=109877

Order

12

Type

Original Article

Type Code

997

Publication Type

Journal

Publication Title

Journal of Association of Arab Universities for Tourism and Hospitality

Publication Link

https://jaauth.journals.ekb.eg/

MainTitle

Factors affecting quality culture in Al Ahsa’ Hotels

Details

Type

Article

Created At

22 Jan 2023