Beta
109872

Impact of Organizational Culture on Organizational Citizenship Behavior in Hotels: The Mediating Role of Affective Commitment

Article

Last updated: 24 Dec 2024

Subjects

-

Tags

-

Abstract

 Organizational culture (OC) has emerged as one of the foremost themes in management studies and organizational behavior over the past three decades. This research aims to measure the impact of OC on organizational citizenship behavior (OCB) in a sample of five-star hotels. It also examines the mediating role of affective commitment (AC) in the relationship between OC and OCB. For this purpose, online questionnaire was adopted with a random sample of employees in the investigated hotels. A number of 400 forms was distributed, among them 331 forms (83%) were completed and valid for analysis. The research hypotheses tested through multiple regressions analysis and the mediating effect was tested using Sobel z test. The results showed that OC positively affect OCB. Furthermore, AC partially mediates the relationship between OC and OCB. Based on the results it is recommended that hotel managers should pay special attention when choosing their employees specially who have OCB attributes in their personality because this will affect job outcomes.

DOI

10.21608/jaauth.2020.31533.1036

Keywords

Organizational culture, organizational citizenship behavior, affective commitment, Employees Behaviors

Authors

First Name

Sameh

Last Name

Soliman

MiddleName

-

Affiliation

Faculty of Tourism and Hotel Management, Helwan University.

Email

mrsameh_fth@yahoo.com

City

-

Orcid

-

First Name

Ahmed

Last Name

Hasanein

MiddleName

-

Affiliation

Faculty of Tourism and Hotel Management, Helwan University.

Email

ahmed.elmasry46@yahoo.com

City

-

Orcid

-

Volume

18

Article Issue

3

Related Issue

16016

Issue Date

2020-06-01

Receive Date

2020-06-13

Publish Date

2020-06-01

Page Start

199

Page End

209

Print ISSN

1687-1863

Online ISSN

2682-4612

Link

https://jaauth.journals.ekb.eg/article_109872.html

Detail API

https://jaauth.journals.ekb.eg/service?article_code=109872

Order

11

Type

Original Article

Type Code

997

Publication Type

Journal

Publication Title

Journal of Association of Arab Universities for Tourism and Hospitality

Publication Link

https://jaauth.journals.ekb.eg/

MainTitle

Impact of Organizational Culture on Organizational Citizenship Behavior in Hotels: The Mediating Role of Affective Commitment

Details

Type

Article

Created At

22 Jan 2023