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Challenges Facing Female Employees in Quick Service Restaurants : Egypt As A Case Study

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Last updated: 24 Dec 2024

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Abstract

There is growing evidence about the importance of female employees in the service sector in general and restaurants in particular. Although females play an active role in the overall restaurant labor market, little is known about obstacles facing them in restaurants. Therefore, this study investigates challenges facing female employees in quick service restaurants (QSRs). A measurement tool in the form of a questionnaire was used to test the perceptions of females towards challenges in QSRs. The questionnaire consisted of four constructs for measuring female employee's perceptions towards challenges of work-performance, personal challenges, work-environment, and family/society. Mann-Whitney U test, Kruskal-Wallis test and exploratory factor analysis were used to analyze 127 questionnaire forms collected from female employees in QSRs. The results of the study depicts that gender discrimination, workload, stress, low salaries, bad promotion prespects, working hours were the major challenges facing female employees in QSRs. The Results suggests that managers of QSRs should continue to work on improving many aspects of the working conditions facing female employees, particularly in regards to promotion opportunities, career prespects, and empowerment.

DOI

10.21608/jaauth.2014.57689

Keywords

challenges, Egypt, Fast Food Restaurants, working women

Authors

First Name

Faten

Last Name

Ali

MiddleName

Mohamed Hussien

Affiliation

Faculty of Tourism and Hotel Management - Helwan University

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City

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Orcid

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Volume

11

Article Issue

3

Related Issue

8737

Issue Date

2014-12-01

Receive Date

2014-09-06

Publish Date

2014-12-20

Page Start

59

Page End

74

Print ISSN

1687-1863

Online ISSN

2682-4612

Article File

JAAUTH_Volume 11_Issue 3_Pages 59-74.pdf

PDF . 525.1kB

Link

https://jaauth.journals.ekb.eg/article_57689.html

Detail API

https://jaauth.journals.ekb.eg/service?article_code=57689

Order

42

Type

Original Article

Type Code

997

Publication Type

Journal

Publication Title

Journal of Association of Arab Universities for Tourism and Hospitality

Publication Link

https://jaauth.journals.ekb.eg/

MainTitle

Challenges Facing Female Employees in Quick Service Restaurants : Egypt As A Case Study

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Article

Created At

22 Jan 2023