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57553

Are We Teaching What We Should? Re-Visiting Importance-Performance Analysis to Evaluate Tourism Studies Program

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Last updated: 24 Dec 2024

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Abstract

Importance-Performance Analysis is a common technique that is used to understand customer satisfaction and service quality.  As a method, it has been used effectively in education to close the loop between curriculum design, course feedback in class and graduate performance of learned tasks on the job. Using its' output helps to better understand the intended  learning  outcomes  and  related courses  and  thereby  improve  tourism  studies  program.  This paper  briefly revisits the IPA methodology integrated into Kirk patrick's four -level framework of evaluation. A questionnaire survey was conducted among  tourism  studies  graduates of the Higher  Institute of Tourism and Hotels in Egypt in order to assess the degree to which learned knowledge or skills transferred to the actual job. The results demonstrated that data as  a  function  of  importance  and  performance  allowed  identification  of  working  areas  and  those  need  further modification or rather removal. The implications derived by this study provide useful insights for enhancing programs of tourism studies in the Egyptian higher education.

DOI

10.21608/jaauth.2014.57553

Keywords

Higher Tourism Education, Program Evaluation, Learning Outcomes, Importance- Performance Analysis, Egypt

Authors

First Name

Dalia

Last Name

Zaki

MiddleName

-

Affiliation

Tourism Studies Department - Higher Institute of Tourism, Hotels and Computer, Alexandria

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Volume

11

Article Issue

3

Related Issue

8737

Issue Date

2014-12-01

Receive Date

2014-09-08

Publish Date

2014-12-19

Page Start

95

Page End

109

Print ISSN

1687-1863

Online ISSN

2682-4612

Link

https://jaauth.journals.ekb.eg/article_57553.html

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https://jaauth.journals.ekb.eg/service?article_code=57553

Order

17

Type

Original Article

Type Code

997

Publication Type

Journal

Publication Title

Journal of Association of Arab Universities for Tourism and Hospitality

Publication Link

https://jaauth.journals.ekb.eg/

MainTitle

Are We Teaching What We Should? Re-Visiting Importance-Performance Analysis to Evaluate Tourism Studies Program

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Article

Created At

22 Jan 2023