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68352

The Effect of Organizational Culture on Individual Outcomes in the Hotels Industry: An application to 5 & 3 star hotels in Cairo

Article

Last updated: 24 Dec 2024

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Abstract

Organizational culture is significant and important because it helps hotels predict the behavioral intentions of their employees, and consequently assure their job satisfaction. Also understanding hotel culture facilitates the person and the organization fit which allows more consistency between employees and their work environment. This paper investigates the relationship between some dimensions of organizational culture and satisfaction and behavioral intentions of front desk employees in 5 and 3 star hotels in Cairo in addition to studying the relationship between demographic variables of 5 and 3 star hotel samples and job satisfaction. The main criterion for the selection of front desk employees is that they are in direct contact with guests all the time which brings them to physical and nervous tension and dissatisfaction so, hotels should adopt some culture that appeals to this segment of employees. The main result was that valuing ethics, honesty, support for employees, fair compensation and employee development including promotion from within are the most critical dimensions of hotel culture that influence employees behavior. To enhance the results of this paper, hotel managers should compensate their employees fairly and develop training programs. Recruitment and selection process should be based on hotel culture and values to potentially increase job satisfaction and intention to stay in job.  

DOI

10.21608/jaauth.2007.68352

Keywords

Organizational culture, Job Satisfaction, behavioral intentions

Authors

First Name

Nagwa

Last Name

Ghorab

MiddleName

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Affiliation

Department of Hotel Studies - Faculty of Tourism and Hotels - Sadat City University

Email

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City

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Orcid

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First Name

Jehan El Amir

Last Name

Abbas

MiddleName

-

Affiliation

Department of Hotel Studies - Faculty of Tourism and Hotels - Sadat City University

Email

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City

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Orcid

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First Name

Emad

Last Name

Abd El A'al

MiddleName

-

Affiliation

Department of Hotel Studies - Faculty of Tourism and Hotels - Sadat City University

Email

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City

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Orcid

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Volume

4

Article Issue

1

Related Issue

7795

Issue Date

2007-06-01

Receive Date

2007-01-15

Publish Date

2007-06-01

Page Start

116

Page End

130

Print ISSN

1687-1863

Online ISSN

2682-4612

Link

https://jaauth.journals.ekb.eg/article_68352.html

Detail API

https://jaauth.journals.ekb.eg/service?article_code=68352

Order

5

Type

Original Article

Type Code

997

Publication Type

Journal

Publication Title

Journal of Association of Arab Universities for Tourism and Hospitality

Publication Link

https://jaauth.journals.ekb.eg/

MainTitle

The Effect of Organizational Culture on Individual Outcomes in the Hotels Industry: An application to 5 & 3 star hotels in Cairo

Details

Type

Article

Created At

22 Jan 2023