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68274

A study of the effectiveness of employment delegation in the hospitality industry in Egypt: a field study applying to five-star hotels in Sharm El-Sheikh

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Last updated: 24 Dec 2024

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Abstract

The concept of empowerment is one of the management techniques that is widely used as a way to deal with the requirements of global action and as a method for activating the management plans and organizational aspects in general and in tourism sector in particular. So this research aims at studying the effectiveness of empowerment in the hospitality industry in Egypt, suggesting a clear methodology of training methods and tools used for evaluating the effectiveness of empowerment. Methodology of the research depended on the Secondary data which were collected from previous studies, and The primary data collected through depth face to face interview with the front office, food and beverage, house keeping managers, in addition to training and human resources managers. Questionnaire form was distributed to a random sample employees in (25) five star hotels and resorts in Sharm El-Sheikh. The results showed that the participation of the employees in making decisions was confined to the routine and simple tasks. Empowering employee as a concept in hospitality industry relied on formal practice of empowerment, lack of employees training on making decision and resolving customers' problems. So the study recommended the necessity of increasing the employees participation in making the decisions and policies and following open door policy through the provision of adequate information and listening to complaints and problems that employees face. There must be a clear and integrated policy about empowerment. Also there is a need for designing training programs in and off the job to educate and train both managers and employees about the importance of empowerment in the hospitality industry. Also it seems necessary to find a written mechanism to evaluate the effectiveness of empowerment to the employees at close intervals and periodically. The ministry of tourism and hotel association should Support applying effective empowerment as being one of the quality limits.

DOI

10.21608/jaauth.2008.68274

Authors

First Name

Yehia

Last Name

Elsayed

MiddleName

Zakaria

Affiliation

Department of Hotel Studies - Faculty of Tourism and Hotels - Suez Canal University

Email

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City

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Orcid

-

First Name

Hazem

Last Name

Haleem

MiddleName

Tawfik

Affiliation

Department of Hotel Studies - Faculty of Tourism and Hotels - Suez Canal University

Email

-

City

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Orcid

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First Name

Abdel Rahman

Last Name

Mohammad

MiddleName

Abdel Fatah

Affiliation

Faculty of Tourism and Hotels, Suez Canal University

Email

dr.abdelrahmanmohamed@tourism.suez.edu.eg

City

-

Orcid

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First Name

Said

Last Name

Salama

MiddleName

-

Affiliation

Hotel studies department, faculty of tourism and hotel, Suez Canal University

Email

dr.said_salama@tourism.suez.edu.eg

City

ismaillia

Orcid

-

Volume

5

Article Issue

1

Related Issue

7793

Issue Date

2008-06-01

Receive Date

2008-03-15

Publish Date

2008-06-01

Page Start

111

Page End

120

Print ISSN

1687-1863

Online ISSN

2682-4612

Link

https://jaauth.journals.ekb.eg/article_68274.html

Detail API

https://jaauth.journals.ekb.eg/service?article_code=68274

Order

9

Type

Original Article

Type Code

997

Publication Type

Journal

Publication Title

Journal of Association of Arab Universities for Tourism and Hospitality

Publication Link

https://jaauth.journals.ekb.eg/

MainTitle

A study of the effectiveness of employment delegation in the hospitality industry in Egypt: a field study applying to five-star hotels in Sharm El-Sheikh

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Article

Created At

22 Jan 2023