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57126

Applying Virtual Reality to Developing Customer Services in Hospitality Industry

Article

Last updated: 24 Dec 2024

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Tags

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Abstract

The internet is playing an increasingly important role in the way consumers' research and reserve travel and lodging. Hotels of various class levels differ with respect to their property features and target markets. Given this, one may reasonably expect a hotel's website to reflect its market position and the interests of its target market. The hotel industry is dynamic and accompanied by rapid changes. The new Virtual Reality frontier marks another competition point for hospitality firms. Embracing the new opportunities presented by the internet can put a hotel at a significant advantage over those that choose not to emphasize this increasingly vital marketing tool.
Virtual Reality is a technology that enables the design and implementation of new paradigms for human computer interaction applicable in various application domains. A new and mostly unexplored field for Virtual Reality enhanced applications is tourism. The main advantage in the application of Virtual Reality environments is in the marketing and promotion of tourism destinations and services. Especially, the special and exploratory nature of both Virtual Reality and tourism is an ideal factor to bring these two areas together. By the use of brochures, magazines, films, or videos people are already applying their power of imagination to experience new holiday destinations.

DOI

10.21608/jaauth.2014.57126

Keywords

Virtual reality, Local Customer Service, Tourism Industry, Websites, 3D and Visualization, Mobiles

Authors

First Name

Noha

Last Name

Elshaer

MiddleName

Saad

Affiliation

Hotel Management Department, Faculty of Tourism and Hotel Management, October 6 University

Email

nohashaer@hotmail.com

City

-

Orcid

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First Name

Amira

Last Name

Abdo

MiddleName

Hassan

Affiliation

Tourism Studies Department, Faculty of Tourism and Hotel Management, October 6 University

Email

amirahassan412@yahoo.com

City

-

Orcid

-

Volume

11

Article Issue

2

Related Issue

7773

Issue Date

2014-12-01

Receive Date

2014-09-06

Publish Date

2014-12-01

Page Start

187

Page End

199

Print ISSN

1687-1863

Online ISSN

2682-4612

Link

https://jaauth.journals.ekb.eg/article_57126.html

Detail API

https://jaauth.journals.ekb.eg/service?article_code=57126

Order

18

Type

Original Article

Type Code

997

Publication Type

Journal

Publication Title

Journal of Association of Arab Universities for Tourism and Hospitality

Publication Link

https://jaauth.journals.ekb.eg/

MainTitle

Applying Virtual Reality to Developing Customer Services in Hospitality Industry

Details

Type

Article

Created At

22 Jan 2023