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54019

Application of Human diversity policies and their impact on the competitive advantage in Egyptian hotels

Article

Last updated: 04 Jan 2025

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Abstract

The concept of diversity management focuses on different attributes among employees within the organization. The attributes include: sex, color, cultural and educational level, religion, language, nationality, beliefs and ideas, capabilities and expertise. Nowadays, many organizations tend to adopt the concept of human diversity management to achieve a competitive advantage and benefit their operations.The study aims to shed light on the actual practices in relation to human diversity management as well as the obstacles and the motives of applying diversity management policies and programs in Egyptian hotels.The researchers adopted two basic methods for data collection personal interview and questionnaire survey. Fifteen interviews were conducted with the executives of human resourcein five star hotels in Sharm El-Sheikh and Hurghada. Also, 600 questionnaire forms were distributedon the employees in front office, food and beverage departments. Among them 392 formswere suitable for the analysis of the research.The results of the study indicated that many hotels did not have clear description/procedures of human diversity management as well as specialized employees to follow-up the application of human diversity programs. There were also variations among hotels in relation to holding regular workshops to explain the concept of diversity management programs. Most workers believed that hotel management did not consider human diversity as a significant way to benefit the working environment and achieve competitive advantage of the hotel. The study concludes that there should be a specialized department in hotel organizations to implement human diversity management programs.

DOI

10.21608/jaauth.2014.54019

Keywords

Human diversity, competitive advantage in hotels

Authors

First Name

Wagih

Last Name

Salama

MiddleName

Mohamed El Sayed

Affiliation

Faculty of Tourism and Hotels , Suez Canal University

Email

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City

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Orcid

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First Name

Hatem

Last Name

Radwan

MiddleName

Radwan Mohamed

Affiliation

Faculty of Tourism and Hotels, Suez Canal University

Email

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City

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Orcid

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First Name

Moataz bellah

Last Name

Farid

MiddleName

-

Affiliation

faculty of tourism and hotels, Suez Canal University

Email

moataz.farid@tourism.suez.edu.eg

City

-

Orcid

-

First Name

Mohamed

Last Name

El Zoghbi

MiddleName

Sayed Ahmed

Affiliation

Faculty of Tourism and Hotels, Suez Canal University

Email

-

City

-

Orcid

-

Volume

11

Article Issue

1

Related Issue

7772

Issue Date

2014-06-01

Receive Date

2014-03-04

Publish Date

2014-06-19

Page Start

47

Page End

59

Print ISSN

1687-1863

Online ISSN

2682-4612

Link

https://jaauth.journals.ekb.eg/article_54019.html

Detail API

https://jaauth.journals.ekb.eg/service?article_code=54019

Order

5

Type

Original Article

Type Code

997

Publication Type

Journal

Publication Title

Journal of Association of Arab Universities for Tourism and Hospitality

Publication Link

https://jaauth.journals.ekb.eg/

MainTitle

Application of Human diversity policies and their impact on the competitive advantage in Egyptian hotels

Details

Type

Article

Created At

22 Jan 2023