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Training Barriers in the Middle Eastern Hotel Industry: A Case Study in Saudi Hotels

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Last updated: 04 Jan 2025

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Abstract

Training in hotels was found to be useful for the development of the human resources through which hotels deliver services to their guests. Training barriers in hotels in Saudi Arabia have not been empirically explored, especially from the perspective of hotel training managers. The purpose of this study is to explore major barriers that training managers in Saudi Arabian hotels are facing and their impact on the training function in the hotels. The study is aimed at identifying causes of these barriers, and effects on the staff performance. A single embedded case study approach was used, which involved unstructured interviews with hotel training managers and document analysis. The case study was conducted in three Saudi Arabian five-star international chained hotels. All three hotels represented units of the single case study as they all belong to the same chain and following the same brand standards. After conducting and analyzing the interviews along with the documents, thirteen issues have been identified throughout all three units of the case study.

DOI

10.21608/jaauth.2015.67416

Keywords

Training, Human Resources, barriers, Middle East

Authors

First Name

Mohamed

Last Name

Mohsen

MiddleName

Adel

Affiliation

Faculty of Tourism and Hotels, Minia University

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City

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Orcid

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Volume

12

Article Issue

1

Related Issue

7770

Issue Date

2015-06-01

Receive Date

2015-03-04

Publish Date

2015-06-01

Page Start

178

Page End

187

Print ISSN

1687-1863

Online ISSN

2682-4612

Link

https://jaauth.journals.ekb.eg/article_67416.html

Detail API

https://jaauth.journals.ekb.eg/service?article_code=67416

Order

13

Type

Original Article

Type Code

997

Publication Type

Journal

Publication Title

Journal of Association of Arab Universities for Tourism and Hospitality

Publication Link

https://jaauth.journals.ekb.eg/

MainTitle

Training Barriers in the Middle Eastern Hotel Industry: A Case Study in Saudi Hotels

Details

Type

Article

Created At

22 Jan 2023