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Organizational Commitment and Job Satisfaction in the Hotel Industry: A Case Study in KSA Hotels

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Last updated: 24 Dec 2024

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Abstract

Organizational commitment is defined as a psychological state that binds an employee to an organization. There are three main forms of Organizational commitment: affective, continuance, and normative. It has been linked to several issues related to the employee such as job satisfaction and turnover. There are a limited number of empirical studies that link organizational commitment to job satisfaction in Middle East hotels. Therefore, the purpose of this study is to explore organizational commitment of employees in Saudi hotels and its relation to their job satisfaction. The study aims to examine the three forms of organizational commitment with job satisfaction. The study used LaMastro's (1999) instrument to measure organizational commitment, and the Minnesota Satisfaction Questionnaire (MSQ) to measure job satisfaction. This paper is part of a project that was conducted in three five-star hotels in Saudi Arabia. Out of 900 forms distributed, 528 forms were successfully filled out. The study found that Affective Organizational Commitment is the most significant form of job satisfaction.

DOI

10.21608/jaauth.2015.67415

Keywords

organizational commitment, Job Satisfaction, Affective, Continuance, Normative, Turnover

Authors

First Name

Mohamed

Last Name

Mohsen

MiddleName

Adel

Affiliation

Faculty of Tourism and Hotels, Minia University

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Orcid

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Volume

12

Article Issue

1

Related Issue

7770

Issue Date

2015-06-01

Receive Date

2015-03-04

Publish Date

2015-06-01

Page Start

167

Page End

177

Print ISSN

1687-1863

Online ISSN

2682-4612

Link

https://jaauth.journals.ekb.eg/article_67415.html

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https://jaauth.journals.ekb.eg/service?article_code=67415

Order

12

Type

Original Article

Type Code

997

Publication Type

Journal

Publication Title

Journal of Association of Arab Universities for Tourism and Hospitality

Publication Link

https://jaauth.journals.ekb.eg/

MainTitle

Organizational Commitment and Job Satisfaction in the Hotel Industry: A Case Study in KSA Hotels

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Article

Created At

22 Jan 2023