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67459

The effect of using the European Foundation for Quality Management Excellence Model to support the competitiveness of Egyptian tourism companies

Article

Last updated: 24 Dec 2024

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Abstract

This research discusses the competitive abilities of the Egyptian tourism companies through applying the EFQM Excellence Model. The problem of the study focused on the lack of modern management systems in the Egyptian travel agencies and the lack of engagement in developing required plans for competing with the local and international markets. This study aims at demonstrating the relationship between quality awards and management excellence and as well as introducing the concepts and criteria of the EFQM Excellence Model. A mixed methods approach was used when both qualitative and quantitative data was used. Statistical analysis was used to test the study hypothesis and reach some relationships among the study variables. The results show the relationship between using the EFQM Excellence Model and supporting the competitive abilities of the Egyptian travel agencies. This relationship has been characterized to be statistically significant and the total result of using the EFQM Excellence Model was (Strongly agree. This indicates the importance of using this model in supporting the local and international competitive abilities of the Egyptian travel agencies. In addition, the study has presented several recommendations for using the EFQM model including a suggestion for the Egyptian travel agencies to support their local and international competitive abilities.

DOI

10.21608/jaauth.2015.67459

Keywords

EFQM Model, competitiveness, Competitiveness of tourism companies

Authors

First Name

Dina

Last Name

Kamel

MiddleName

Sameh

Affiliation

Tourism Studies Department - Faculty of Tourism and Hotels - Suez Canal University

Email

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City

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Orcid

-

First Name

Eslam

Last Name

Elgammal

MiddleName

-

Affiliation

Tourism Studies Department - Faculty of Tourism and Hotels - Suez Canal University

Email

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City

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Orcid

-

First Name

Soad

Last Name

Omran

MiddleName

-

Affiliation

Tourism Studies Department - Faculty of Tourism and Hotels - Suez Canal University

Email

soad.omran@tourism.suez.edu.eg

City

-

Orcid

-

Volume

12

Article Issue

2

Related Issue

7769

Issue Date

2015-12-01

Receive Date

2015-09-14

Publish Date

2015-12-01

Page Start

17

Page End

26

Print ISSN

1687-1863

Online ISSN

2682-4612

Link

https://jaauth.journals.ekb.eg/article_67459.html

Detail API

https://jaauth.journals.ekb.eg/service?article_code=67459

Order

16

Type

Original Article

Type Code

997

Publication Type

Journal

Publication Title

Journal of Association of Arab Universities for Tourism and Hospitality

Publication Link

https://jaauth.journals.ekb.eg/

MainTitle

The effect of using the European Foundation for Quality Management Excellence Model to support the competitiveness of Egyptian tourism companies

Details

Type

Article

Created At

22 Jan 2023