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57498

The Impact of Interactive Marketing on improving the Quality of Services in Egyptian Tourist Companies

Article

Last updated: 04 Jan 2025

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Tags

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Abstract

This research aims to investigate the impact of interactive marketing on improving the quality of services in Egyptian tourist companies (Category A). This research uses quantitative methods to achieve the objectives. 390 questionnaires were distributed to employees in 30 tourist companies in Cairo, 264 were obtained (a response rate is 67.7 %.) Three main analytical techniques were employed: descriptive analysis, correlation and multi regression by SPSS V23. The results showed that interactive marketing has a positive effect on improving the quality of services. The research recommends tourist companies to apply the concept of interactive marketing to improve the quality of services through opening communication channels between tourist companies and their customers.

DOI

10.21608/jaauth.2019.57498

Keywords

Interactive Marketing, the Quality of Services, Tourist Companies

Authors

First Name

Marwa

Last Name

Abdelwahab

MiddleName

Ali

Affiliation

Faculty of tourism and hotels,Suez canal university

Email

marwa.abdelwahab@tourism.suez.edu.eg

City

Ismailia

Orcid

-

Volume

16

Article Issue

1

Related Issue

7767

Issue Date

2019-06-01

Receive Date

2018-10-11

Publish Date

2019-06-01

Page Start

136

Page End

145

Print ISSN

1687-1863

Online ISSN

2682-4612

Link

https://jaauth.journals.ekb.eg/article_57498.html

Detail API

https://jaauth.journals.ekb.eg/service?article_code=57498

Order

14

Type

Original Article

Type Code

997

Publication Type

Journal

Publication Title

Journal of Association of Arab Universities for Tourism and Hospitality

Publication Link

https://jaauth.journals.ekb.eg/

MainTitle

The Impact of Interactive Marketing on improving the Quality of Services in Egyptian Tourist Companies

Details

Type

Article

Created At

22 Jan 2023