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68499

The all-inclusive services in tourism resorts and the relation between employees and customers satisfaction

Article

Last updated: 24 Dec 2024

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Tags

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Abstract

The strong competition has led hotels and resorts to adopt all-inclusive systems, to attract a large segment of customers (tourists)? The problem of the study is that most of the tourist resorts operating in Hurghada applied the all-inclusive system, which had a great effect on the internal community (workers) and the outside community (restaurants and cafeterias). The effect an extended to additional services such as taxi services, cafes, bars, bazaars, Banks)
The study also recommends attention to the quality of food, which is reflected in the satisfaction of customers where the results showed that the quality of food less under the service system, foreign restaurants should pay attention to the local character of the food and drinks to attract tourists and try local food

DOI

10.21608/jaauth.2019.68499

Keywords

all-inclusive service, tourist satisfaction, employee satisfaction – Choosing the tourist resorts

Authors

First Name

Mohamad

Last Name

Salih

MiddleName

Mohamad

Affiliation

Faculty of Tourism and Hotels - 6th of October University

Email

dr.mohsalih@yahoo.com

City

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Orcid

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First Name

Fares

Last Name

Madany

MiddleName

Abdullah Mohammed

Affiliation

Sky Max Tours - Hurghada

Email

-

City

-

Orcid

-

Volume

16

Article Issue

2

Related Issue

7766

Issue Date

2019-06-01

Receive Date

2020-01-18

Publish Date

2019-06-01

Page Start

104

Page End

118

Print ISSN

1687-1863

Online ISSN

2682-4612

Link

https://jaauth.journals.ekb.eg/article_68499.html

Detail API

https://jaauth.journals.ekb.eg/service?article_code=68499

Order

12

Type

Original Article

Type Code

997

Publication Type

Journal

Publication Title

Journal of Association of Arab Universities for Tourism and Hospitality

Publication Link

https://jaauth.journals.ekb.eg/

MainTitle

The all-inclusive services in tourism resorts and the relation between employees and customers satisfaction

Details

Type

Article

Created At

22 Jan 2023