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50039

EXPLORING KEY FACTORS THAT INFLUENCE CONSUMER TRUST IN AIRLINE WEBSITES

Article

Last updated: 24 Dec 2024

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Tags

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Abstract

This study is an attempt to identify the most crucial factors that enhance the level of consumer trust in airline websites. Based on a review of selected previous studies, we propose four factors that can influence consumer trust in airline websites; website quality and its dimensions (information quality, design quality, perceived ease of use and perceived usefulness), company reputation, perceive institution assurance and its dimensions (perceived security and perceived privacy), and word of mouth and recommendations. Data was collected through online self- administered questionnaire distributed through convenient sampling method. Pearson correlation and regression analysis were utilized to test the hypothesized variables. The findings revealed a positive relationship between aforementioned factors and consumer trust in airline websites. Consumer trust also influences purchase intentions. Suggestions are also given for managers in airline companies to improve the level of trust at their websites.

DOI

10.21608/jaauth.2017.50039

Keywords

consumer trust, airline websites, website quality, website design, company reputation, word of mouth and recommendations, intention to purchase, e-ticketing

Authors

First Name

Hamida

Last Name

Mohamed

MiddleName

Abd El Samie

Affiliation

Tourism Studies Department - Faculty of Tourism and Hotels - Sadat City University

Email

hamidaelsayed@yahoo.com

City

-

Orcid

0000-0002-3399-7084

First Name

Mahmoud

Last Name

Al-Azab

MiddleName

Rammadan

Affiliation

Tourism Studies Department - Faculty of Tourism and Hotels - Sadat City University

Email

m_ramadan1983@yahoo.com

City

-

Orcid

-

Volume

14

Article Issue

1

Related Issue

7723

Issue Date

2017-06-01

Receive Date

2017-03-25

Publish Date

2017-06-01

Page Start

91

Page End

110

Print ISSN

1687-1863

Online ISSN

2682-4612

Link

https://jaauth.journals.ekb.eg/article_50039.html

Detail API

https://jaauth.journals.ekb.eg/service?article_code=50039

Order

13

Type

Original Article

Type Code

997

Publication Type

Journal

Publication Title

Journal of Association of Arab Universities for Tourism and Hospitality

Publication Link

https://jaauth.journals.ekb.eg/

MainTitle

EXPLORING KEY FACTORS THAT INFLUENCE CONSUMER TRUST IN AIRLINE WEBSITES

Details

Type

Article

Created At

22 Jan 2023