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48154

Evaluating human resources practices in resort hotels during recession periods

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Last updated: 24 Dec 2024

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Abstract

This study aimed to assess the human resources practices adopted by a number of five-star hotels in Marsa Alam and Dahab during times of recession. Employee satisfaction is a significant challenge to human resource management (HRM) especially during valley periods. As a result of the revolution of the 25th of January 2011, employee satisfaction has decreased significantly due to hotels' low occupancy rates that resulted in decreased salaries. To achieve the aim of the research, two research tools were used embracing the questionnaire and the interview. Fifty six questionnaires were completed by employees in a number of five-star resort hotels in Marsa Alam and Dahab, five properties in each to identify human resource practices experienced by them. On the other hand, ten managers were interviewed in the same hotels to identify their perspectives regarding human resources practices towards employees during recession periods. Research findings revealed the importance of developing employee loyalty and training programs to maintain high performance levels during recession. Doing this could lead to customer satisfaction, repeat business, and improved profitability.

DOI

10.21608/jaauth.2017.48154

Keywords

: human resources practices, Recession, resort hotels

Authors

First Name

Hany

Last Name

Mohamed

MiddleName

Essam El-Din

Affiliation

Faculty of Tourism and Hotel Management, Helwan University

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City

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Orcid

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First Name

Ahmed

Last Name

Atef

MiddleName

Mohamed

Affiliation

Higher institute for specific studies, Giza

Email

-

City

-

Orcid

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Volume

14

Article Issue

2

Related Issue

7445

Issue Date

2017-12-01

Receive Date

2017-07-10

Publish Date

2017-12-01

Page Start

158

Page End

168

Print ISSN

1687-1863

Online ISSN

2682-4612

Article File

JAAUTH_Volume 14_Issue 2_Pages 158-168.pdf

PDF . 265.1kB

Link

https://jaauth.journals.ekb.eg/article_48154.html

Detail API

https://jaauth.journals.ekb.eg/service?article_code=48154

Order

22

Type

Original Article

Type Code

997

Publication Type

Journal

Publication Title

Journal of Association of Arab Universities for Tourism and Hospitality

Publication Link

https://jaauth.journals.ekb.eg/

MainTitle

Evaluating human resources practices in resort hotels during recession periods

Details

Type

Article

Created At

22 Jan 2023