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47945

Organizational Silence and its impact on the job satisfaction of employees in hotels

Article

Last updated: 04 Jan 2025

Subjects

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Tags

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Abstract

The research aims to study the relationship between the organizational silence and job satisfaction of employees of Sharm El Sheikh Hotels and resorts, and to identify the types of organizational silence and its effects on the job satisfaction of employees. The field study was conducted using a survey questionnaire directed to a random sample of employees (at the food and beverages and the front office departments) at some 5-star hotels in Sharm el-Sheikh. The results showed that Acquiescent Silence and Defensive Silence have a negative effect on the job satisfaction, while Prosocial Silence has a positive effect. The study recommends to develop an effective system of communication between employees and their superiors in order to motivate employees to express their opinions and submit their suggestions for solving problems; to train employees on how to present their suggestions, opinions and work problems; and finally motivate employees to express their ideas by providing rewards (financial and material) for innovative ideas and suggestions that contribute to the development and improvement of performance at hotels.

DOI

10.21608/jaauth.2018.47945

Keywords

Organizational Silence, Acquiescent Silence, Defensive Silence, Job Satisfaction, Prosocial Silence

Authors

First Name

Hanady

Last Name

Abu Al maaty

MiddleName

-

Affiliation

Hotels Studies Department, Faculty of Tourism and Hotels, Suez Canal University

Email

hanadymohmed@tourism.suez.edu.eg

City

ismaillia

Orcid

-

First Name

Sameh

Last Name

Fayyad

MiddleName

-

Affiliation

Hotels Studies Department, Faculty of Tourism and Hotels, Suez Canal University

Email

sameh.fayyad@tourism.suez.edu.eg

City

ismaillia

Orcid

0000-0001-6947-3146

Volume

15

Article Issue

2

Related Issue

7426

Issue Date

2018-12-01

Receive Date

2018-04-07

Publish Date

2018-12-01

Page Start

135

Page End

143

Print ISSN

1687-1863

Online ISSN

2682-4612

Link

https://jaauth.journals.ekb.eg/article_47945.html

Detail API

https://jaauth.journals.ekb.eg/service?article_code=47945

Order

13

Type

Original Article

Type Code

997

Publication Type

Journal

Publication Title

Journal of Association of Arab Universities for Tourism and Hospitality

Publication Link

https://jaauth.journals.ekb.eg/

MainTitle

Organizational Silence and its impact on the job satisfaction of employees in hotels

Details

Type

Article

Created At

22 Jan 2023