Beta
267347

The Effect of Customer Engagement in the Relationship between Brand Commitment and Customer Retention

Article

Last updated: 24 Dec 2024

Subjects

-

Tags

إدارة الأعمال

Abstract

Abstract: The goal of this research is to determine the role of social media involvement as a moderating variable in the link between brand commitment and customer retention for smartphone businesses. The  study is a conclusive descriptive research and employs a deductive technique. The study utilizes the regulatory engagement theory to investigate the proposed research model in the egyptian smartphone industry context. The study  targeted a sample of 317 undergraduate students from the faculty of business at Ain Shams University. Structural equation model (SEM) was used to test the conceptual framework in this research. The study focused on the affective and continuance brand commitments as two key positive paths to customer retention. The results indicate that customer engagement positively influences the relationship between brand commitment and customer retention. In addition, affective commitment exceeds continuance commitment in term of customer retention.

DOI

10.21608/jces.2022.267347

Keywords

Brand commitment, affective commitment, continuance commitment, Customer Retention, Customer engagement, Affective engagement, Cognitive engagement, Behavioral engagement, Social Media Networks

Authors

First Name

Azza

Last Name

Abdel Kader El Borsaly

MiddleName

-

Affiliation

Faculty of Business Ain Shams University Egypt

Email

-

City

-

Orcid

-

First Name

Esraa

Last Name

Kamel Mahni

MiddleName

-

Affiliation

Faculty of Business Ain Shams University Egypt

Email

-

City

-

Orcid

-

Volume

13

Article Issue

3

Related Issue

37369

Issue Date

2022-07-01

Receive Date

2022-07-01

Publish Date

2022-07-01

Page Start

557

Page End

615

Print ISSN

2090-3782

Link

https://jces.journals.ekb.eg/article_267347.html

Detail API

https://jces.journals.ekb.eg/service?article_code=267347

Order

14

Type

المقالة الأصلية

Type Code

986

Publication Type

Journal

Publication Title

المجلة العلمية للدراسات التجارية والبيئية

Publication Link

https://jces.journals.ekb.eg/

MainTitle

The Effect of Customer Engagement in the Relationship between Brand Commitment and Customer Retention

Details

Type

Article

Created At

22 Jan 2023