Waiting time in outpatient clinic consider one of the most important factors which affect patient safety, the long waiting time and high congestion have negative effects on both patients and staff and more waiting times will delay health-care delivery since patients lose days of work and delay medical care for urgent cases. Our aim is to decrease waiting time in port said ophthalmology hospital to ensure patient safety.
By implementation of quality tools like brainstorming, priority matrix, Pareto chart, fishbone diagram, PDCA (Deming cycle) help us to identify the most important factors increase waiting time in outpatient clinic and making action plan for problem solving and continuous improvement. From our project we conclude that increase waiting time one of the most important factor affect patient satisfaction and increase waiting time lead to delay in diagnosis and treatment so implementation of guidelines, policies and protocols is our recommendation to ensure patient safety.