Every day, tens if not hundreds of thousands of errors occur in the healthcare system. "To Err is Human" estimates that 44.000 to 98.000 hospitalized patients die annually. In response to "To Err is Human" a major federal initiative was launched to reduce medical error and improve the patient safety. Our aim is to improve effective communication between healthcare providers in "El- RAMAD" specialist hospital to ensure patient safety.
The implementation of quality tools like Brainstorming, Priority matrix, Pareto chart, Fishbone diagram, and the Deming cycle (PDCA) help us to identify the most influential cause in ineffective communication and to create action plan for problem solving and continuous improvement. From our project we conclude that failure to report critical result in timely manner is the most influential cause so the commitment to implement patient safety standards especially effective communication standards in our hospital according to policies, guidelines, and protocols is the most important recommendation to ensure patient safety.