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44170

Patients’ Satisfaction with Type 2 Diabetes Care and its Relation to their Glycaemic Control-Primary Health Care Setting, Port Said, Egypt

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Last updated: 22 Jan 2023

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Abstract

Background:Research has identified a clear link between clinical outcomes and patient satisfaction especially in chronic diseases like diabetes, where a wide range of needs and expectations exists. Satisfaction affects the timely, efficient, and patient-centred delivery of quality health care. Aim: To assess patients' satisfaction with type 2 diabetes care and its relation to their glycaemic control. Patients and Methods: Analytic cross sectional study with a total of 72 patients ≥18 years old with type 2 diabetes who attend Port Fouad urban family health centre, Port Said city, Egypt were invited to complete 18 items, Patient Satisfaction Questionnaire (PSQ-18) to determine their satisfaction and its relation to the degree of HbA1c control.The questionnaire contained 7 domains to identify patients, doctors and practice determinants of satisfaction. Results: 60% of type 2 diabetic patients were satisfied with the provided health care services. Doctor's communication ranked the highest satisfaction level among other factors followed by satisfaction with consultation time and appropriateness of consultation room. Meanwhile, the study revealed a proportional relationship between overall patients' satisfaction and controlled HbA1c. Conclusion: There was a clear link between patients' satisfaction with type 2 diabetes care and improvement of their glycemic control.
 

DOI

10.21608/scumj.2016.44170

Keywords

Type II diabetes, HbA1c, patient's satisfaction, primary care

Authors

First Name

Sameh

Last Name

Ahmed

MiddleName

F

Affiliation

Department of Family Medicine, Faculty of Medicine, Suez Canal University, Ismailia

Email

ymddsm@gmail.com

City

-

Orcid

-

First Name

Hassan

Last Name

Abdel-Wahid

MiddleName

A

Affiliation

Department of Family Medicine, Faculty of Medicine, Suez Canal University, Ismailia

Email

-

City

-

Orcid

-

First Name

Rehab

Last Name

Mohamed

MiddleName

-

Affiliation

Department of Family Medicine, Faculty of Medicine, Suez Canal University, Ismailia

Email

-

City

-

Orcid

-

First Name

Yara

Last Name

Mohammad

MiddleName

M

Affiliation

Department of Family Medicine, Faculty of Medicine, Suez Canal University, Ismailia

Email

-

City

-

Orcid

-

Volume

19

Article Issue

2

Related Issue

6814

Issue Date

2016-10-01

Receive Date

2019-08-06

Publish Date

2016-10-01

Page Start

117

Page End

126

Print ISSN

1110-6999

Online ISSN

2090-2581

Article File

SCUMJ_Volume 19_Issue 2_Pages 117-126.pdf

PDF . 823.7kB

Link

https://scumj.journals.ekb.eg/article_44170.html

Detail API

https://scumj.journals.ekb.eg/service?article_code=44170

Order

2

Type

Original Article

Type Code

938

Publication Type

Journal

Publication Title

Suez Canal University Medical Journal

Publication Link

https://scumj.journals.ekb.eg/

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Article

Created At

22 Jan 2023