During the past decade, information technology has significantly changed the way the
tourism companies plans, controls and manages operations. For example, the increased
use of Web 2.0, has gradually altering the industry structure and developing a whole
range of opportunities and threats. Hence, the purpose of this study is to verify the impact
of online social networks in raising the number of visitors to referenced websites as well
as forecasting the total number of tourism websites visitors and social media referrals to
better understand and evaluate the potential importance of this technology using time
series analysis. This objective will be achieved through analyzing the pattern of visits to a
sample of Egyptian tourism websites and the relationship between the total visits and
those having the OSNs as referrals has been measured.
The data analyzed in this study were provided from the secondary data generated by
Google Analytics (GA). The data collected consisted of the series of total visits of
Egyptian websites and the contributions of these visits via social media referrals. The
significance of the explanatory variable visits via social media referrals as well as the
time period was addressed with a multiple regression. To forecast the total number of
visits to the tourism websites the time series analysis approach as a non causal method
has been used.
The results show that time and social media referrals have a significant influence on
the total visits of tourism websites. Moreover, Egyptian tourism businesses should not
only consider the presence and interaction on Facebook, Google+ and My space, they
should also consider Media sharing platforms such as You Tube and Pinterest.