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45793

INVESTIGATING HOTEL OUTSOURCING IN THE EGYPTIAN HOTEL MARKET: REASONS, BARRIERS AND ACTIVITIES

Article

Last updated: 07 Jan 2025

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Tags

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Abstract

Due to the increasing importance of “Outsourcing" as one of the strategic management tools used by hotels worldwide, the current study attempts to assess hotel outsourcing in the Egyptian Hotel Industry by providing insights into the outsourcing drivers or reasons and the encountered barriers. The study also discusses the most common activities outsourced by hotels in Cairo and Sharm El Sheikh. A total of 48 participants including General and Department Managers working in four and five-star hotels, mainly in Cairo and Sharm El Sheikh participated in this study. The methods used to collect data included personal interviews using a structured questionnaire. The findings revealed that outsourcing occurs in a variety of hotel functions and departments including information technology, transportation services, health club, pest control, animation, security, reservation, as well as other activities. The main reasons for outsourcing in hotels were found to be access of external expertise, reducing costs and focusing on core activities. Although participating hotels showed interest to expand their scope of outsourcing some constraints are limiting their ability to do so. Lack of reliable suppliers, minimal knowledge concerning outsourcing adoption, possible risk of providing unqualified staff and hidden relevant costs represented the most significant barriers of outsourcing. Finally, the study presents a group of practical and academic recommendations.

DOI

10.21608/thalexu.2015.45793

Keywords

Outsourcing, Cairo and Sharm El Sheikh hotels, outsourcing reasons, barriers and functions

Authors

First Name

Sayed El-Houshy, Jailan El-Dmerdash,

Last Name

Osman El-Said

MiddleName

-

Affiliation

Faculty of Hotels and Tourism - Alexandria University

Email

nashwafouad1@yahoo.com

City

الاسکندریة

Orcid

-

Volume

12

Article Issue

2

Related Issue

7247

Issue Date

2015-12-01

Receive Date

2019-08-25

Publish Date

2015-09-01

Page Start

51

Page End

76

Print ISSN

2314-7024

Online ISSN

2682-2180

Link

https://thalexu.journals.ekb.eg/article_45793.html

Detail API

http://journals.ekb.eg?_action=service&article_code=45793

Order

14

Type

Original Article

Type Code

931

Publication Type

Journal

Publication Title

The Scientific Journal of the Faculty of Tourism and Hotels, Alexandria University

Publication Link

https://thalexu.journals.ekb.eg/

MainTitle

INVESTIGATING HOTEL OUTSOURCING IN THE EGYPTIAN HOTEL MARKET: REASONS, BARRIERS AND ACTIVITIES

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Article

Created At

22 Jan 2023