Beta
128722

The impact of Artificial Intelligence on Consumer Behaviors An Applied Study on the Online Retailing Sector in Egypt

Article

Last updated: 22 Jan 2023

Subjects

-

Tags

-

Abstract

This paper aims to investigate the impact of Artificial Intelligence (AI) on consumer behaviors within the retailing sector in Egypt. The research depended on the quantitative research method. The primary data was collected through the online questionnaire. Convenience sampling was used. The sample size in this research is 400. A total of 384 responses were collected and valid. The data was analyzed using the Statistical Package for the Social Science (IBM SPSS v22) for Windows computer software. The Results highlighted that there is a significant relationship between Artificial Intelligence and consumer behavior. In addition, The model has a high ability to predict and explain the consumer purchase behavior through Artificial Intelligence, and this was proved by the validity of the first hypothesis (H1) through the value of (R-Sq = 0.95.8) in the model. The study recommends online retailers to employ Artificial Intelligence in each step in the consumer journey, from need recognition, information search, evaluation, and purchase decision making to post-purchase behavior to predict consumer's purchase behavior in the online platform.

DOI

10.21608/jsec.2020.128722

Keywords

artificial intelligence, AI, AI in Marketing, Consumer Behaviors, Online Retailers, Consumer Journey, Big Data, Machine Learning, Deep learning, Algorithms

Authors

First Name

Mona

Last Name

H. Mussa

MiddleName

-

Affiliation

Assistant Professor, Faculty of Management Professional Technology and Computers, the Egyptian Russian University, Cairo, Egypt

Email

-

City

-

Orcid

-

Volume

50

Article Issue

4

Related Issue

16951

Issue Date

2020-12-01

Receive Date

2020-11-10

Publish Date

2020-12-09

Page Start

293

Page End

318

Print ISSN

2636-2562

Link

https://jsec.journals.ekb.eg/article_128722.html

Detail API

https://jsec.journals.ekb.eg/service?article_code=128722

Order

6

Type

المقالة الأصلية

Type Code

914

Publication Type

Journal

Publication Title

المجلة العلمية للإقتصاد و التجارة

Publication Link

https://jsec.journals.ekb.eg/

MainTitle

-

Details

Type

Article

Created At

22 Jan 2023