Factors affecting customer satisfaction in banks and its relation to profitability A case study on a conventional bank and an Islamic bank
Last updated: 04 Jan 2025
10.21608/jsec.2018.39503
Customer satisfaction, Financial Performance, SERVQUAL, Service Profit Chain, Islamic Banking, Conventional Banking, profitability, profit margin, Return on Equity, Return on Investment
Yasser
T. Halim
October University for Modern Sciences and Arts
Samia
A. Hanna El Sheikh
October University for Modern Sciences and Arts
48
4
6321
2018-12-01
2018-09-15
2018-12-01
693
730
2636-2562
https://jsec.journals.ekb.eg/article_39503.html
https://jsec.journals.ekb.eg/service?article_code=39503
11
المقالة الأصلية
914
Journal
المجلة العلمية للإقتصاد و التجارة
https://jsec.journals.ekb.eg/
Factors affecting customer satisfaction in banks and its relation to profitability A case study on a conventional bank and an Islamic bank
Details
Type
Article
Created At
22 Jan 2023