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45366

MEASURING SERVICE QUALITY OF AGRICULTURAL EXTENSION CENTERS IN ASSIUT GOVERNORATE USING SERVPERF SCALE قياس جودة الخدمة المقدمة من المراکز الإرشادية الزراعية بمحافظة أسيوط بإستخدام مقياس SERVPERF

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Last updated: 22 Jan 2023

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Abstract

The aim of this research is to measure and evaluate service quality of the agricultural extension centers in Assiut governorate using SERVPERF scale and its weighted version (importance-weighted SERVPERF). The study was conducted on 119 farmers distributed equally on the 17 extension centers of Assiut governorate. The results showed that although the respondents' overall view of the performance of service quality dimensions is high, the perceptions in all quality dimensions did not meet its maximum scores. This means that farmers seek more from extension centers than the extension centers actually offer. Therefore, these extension centers need to make improvements in all dimensions to close the gaps that could lead to increase farmers' satisfaction. 

DOI

10.21608/jaess.2012.45366

Authors

First Name

محمد

Last Name

عبد الغني

MiddleName

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Affiliation

قسم المجتمع الريفي والإرشاد الزراعي ، کلية الزراعة ، جامعة أسيوط

Email

abdelghany18@yahoo.com

City

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Orcid

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First Name

محمد

Last Name

عبد السلام

MiddleName

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Affiliation

قسم الإرشاد الزراعي والمجتمع الريفي ، کلية الزراعة ، جامعة الأزهر فرع أسيوط

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Volume

3

Article Issue

11

Related Issue

6993

Issue Date

2012-11-01

Receive Date

2012-10-04

Publish Date

2012-11-01

Page Start

1,569

Page End

1,579

Print ISSN

2090-3634

Online ISSN

2090-3715

Link

https://jaess.journals.ekb.eg/article_45366.html

Detail API

https://jaess.journals.ekb.eg/service?article_code=45366

Order

4

Type

Original Article

Type Code

884

Publication Type

Journal

Publication Title

Journal of Agricultural Economics and Social Sciences

Publication Link

https://jaess.journals.ekb.eg/

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Article

Created At

22 Jan 2023